Complaints Handling Online Course

This Complaints Handling Online Course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

On completion of this course, you will be able to:

• Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
• Describe who to ask for advice and support in handling comments and complaints;
• Explain the importance of learning from comments and complaints to improve the quality of service;
• Describe how to recognise adverse events, incidents, errors and near misses;
• Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
• Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.

Exams and Accreditation Features:

• This course is accredited by The CPD Group.
• Our Online test will be multiple choice. You can retake the test at no extra cost to improve your grade.
• An accredited certificate is awarded upon completion which enable you to obtain certified CPD hours.

E-Learning Format

This eLearning is accessed through a dedicated learner portal. Your course material is presented in an interactive and easy to follow presentation enabling you to study at your own pace.

The course is divided into simple sections with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the course sections you can complete an end of course quiz which consists of multiple-choice questions based on the material that you have studied.

Once you have passed the course you can download your fully accredited CPD certificate (PDF format) directly from your learning account.

Duration and Time Limit

The course takes approximately 3 Hours to complete, although there is no time limit and you can do it in your own time and in stages.

Certificate

Completing this course is the perfect way to prove your knowledge. The certificate achieved is fully registered with the CPD Group.

You don’t need to have any previous training to do this course.

In order to complete this course, you must achieve 80% or more in the final multiple-choice quiz.

Benefits

• 100% Pass Rate.
• Easy to complete.
• Improve your career prospects.
• Learn valuable knowledge, skills, advice and guidance to help you achieve success.
• Study online from anywhere.
• Study at your own pace.
• Download and print your accredited CPD certificate on successful completion.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed our courses to be fully compatible across tablet and smartphone devices.