Advanced Communication

Advanced Communication

Course Aims:

This advanced communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback.  New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with a personal development plan to maximise your opportunities to apply the techniques learned.

Course Pre-requisites:

This programme is for you if you are Middle or Senior Manager who already has good communication skills and wants to take them to a more advanced level.

Course Objectives:

On completion of this course delegates will be able to:

  • Convey ideas and information clearly and effectively
  • Demonstrate appropriate confidence and assertiveness
  • Adapt your communication style to develop positive relationships with a diversity of people
  • Understand and demonstrate the 8 styles of influence

Course Content:

Introduction and Objectives

Build Self-Confidence and Self-Esteem

  • Reflecting on your personal impact and its effect on others
  • Understanding the significance of inter-personal skills
  • Projecting positivity to your team
  • Personal development

Essential Elements of Effective Communication

  • Improve first and lasting impressions with a positive self-image
  • Using effective non-verbal signals
  • Using positive verbal skills
  • Projecting confidence
  • Powerful communication skills
  • Effective questioning
  • Building rapport
  • Networking skills

Behaviour

  • Behaviour - getting it in perspective
  • The four behavioural options
  • Recognising our dominant behaviour traits
  • React emotionally or respond objectively?

The True Nature of Assertiveness

  • Defining terms – what precisely is assertiveness?
  • Breaking the myths and misconceptions

When Assertiveness is Appropriate

  • Giving effective feedback
  • Delivering bad news
  • Motivating and delegating
  • Offering Leadership
  • Generating two way discussions
  • 1-2-1 meetings
  • Team meetings
  • Getting to the root cause of issues

Being Responsive

  • Active listening as an assertiveness tool
  • Gaining empathy and understanding
  • Identifying and adapting to the four key communication styles

 

Influencing Skills

  • Eight influencing styles
  • Push and pull techniques
  • Using incentives and pressures
  • Negotiation tactics

Action planning

Review of Programme

Related Courses

Personal Impact

Successful Negotiating Skills

Dates available on arrangement

WWP Training Limited can also create this course for you on arrangement either at your workplace or at one of their locations.

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£768.00
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