Advanced Communication

Advanced Communication

Course Aims:

This advanced communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback.  New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with a personal development plan to maximise your opportunities to apply the techniques learned.

Course Pre-requisites:

This programme is for you if you are Middle or Senior Manager who already has good communication skills and wants to take them to a more advanced level.

Course Objectives:

On completion of this course delegates will be able to:

• Convey ideas and information clearly and effectively
• Demonstrate appropriate confidence and assertiveness
• Adapt your communication style to develop positive relationships with a diversity of people
• Understand and demonstrate the 8 styles of influence

Course Content:

Introduction and Objectives

Build Self-Confidence and Self-Esteem

• Reflecting on your personal impact and its effect on others
• Understanding the significance of inter-personal skills
• Projecting positivity to your team
• Personal development

Essential Elements of Effective Communication

• Improve first and lasting impressions with a positive self-image
• Using effective non-verbal signals
• Using positive verbal skills
• Projecting confidence
• Powerful communication skills
• Effective questioning
• Building rapport
• Networking skills

Behaviour

• Behaviour - getting it in perspective
• The four behavioural options
• Recognising our dominant behaviour traits
• React emotionally or respond objectively?

The True Nature of Assertiveness

• Defining terms – what precisely is assertiveness?
• Breaking the myths and misconceptions

When Assertiveness is Appropriate

• Giving effective feedback
• Delivering bad news
• Motivating and delegating
• Offering Leadership
• Generating two way discussions
• 1-2-1 meetings
• Team meetings
• Getting to the root cause of issues

Being Responsive

• Active listening as an assertiveness tool
• Gaining empathy and understanding
• Identifying and adapting to the four key communication styles

Influencing Skills

• Eight influencing styles
• Push and pull techniques
• Using incentives and pressures
• Negotiation tactics

Action planning

Review of Programme

Related Courses

Personal Impact

Successful Negotiating Skills