Effective Communication

Effective Communication

Course Aims:

Our Effective Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others.

Course Pre-requisites:

This programme is for you if you want to communicate in a powerful, positive, and assertive manner.

Course Objectives:

On completion of this course delegates will be able to:

• Understand the process of communication
• Recognise the functions of communication
• Be aware of communication flow to understand the impact of your message
• Improve listening and questioning Skills
• Recognise barriers and learn how to overcome them to avoid miscommunication and communication breakdowns
• Learn how to select the right medium of communication

Course Content:

Introduction and Objectives

What is Communication?

• The definition
• The process
• The functions

Overcoming Barriers

• Recognising barriers
• Ways of overcoming barriers

Making Communication Effective

• Measuring effectiveness
• Factors that contribute
• Models and theories to achieve effectiveness
• Importance of feedback in communication

Importance of Body Language and Tone

• Using the right body language and tone
• Interpreting body language and tone

Behaviour and Attitude

• The 9 behaviours
• Using the behaviours to achieve required outcomes Being responsive
• The power of active listening
• Gaining empathy and understanding
• Building rapport

Questioning

• Types of questions
• Where and how to use them

Choosing the Right Channel and Medium

• Why it is important
• Matching needs and channels
• Remaining calm and in control

Transactional Analysis

• What it is • Using it for effective communication • Dealing with compliments

Action planning

Review of Programme

Related Courses

• Advanced Communication
• Personal Impact