Skills for Health
Delivery Method: eLearning

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We have revamped and refreshed our online shopping experience, making it even quicker and easier to buy the elearning courses you need. We have everything from CSTF, statutory and mandatory, and soft skills training. Whether you’re looking to upskill or buy training for your team, we’ve got you covered. 


This session provides information and opportunities to practice principles of effective communication in a health or social care setting.

It forms part of the Care Certificate, an initiative to prepare healthcare assistants and social care support workers for their roles within care settings in a consistent way.

What will learners get out of it?

  • Identify the main reasons why you communicate in your job, and how the way you do it affects individuals and colleagues
  • Explain the use of appropriate verbal and non-verbal communication in a health or social care setting
  • Identify when an individual requires assistance with communication aids/technologies and when to take action
  • Give examples of adjusting to an individual’s communication needs and preferences
  • Identify barriers to effective communication in health and social care settings and how to overcome them
  • Practice communication methods that reduce barriers and meet the communication needs and preferences of individuals
  • Describe what confidentiality means in relation to your role in a health or social care setting
Who is this course for?

Any clinical or non-clinical staff, including unpaid and voluntary staff.


Learning progress and test results can be tracked by managers for internal development and learners can keep a certificate of completion for CPD.

Care Certificate

The course is aligned with the Care Certificate


25 minutes


Head to our new online shop to buy the course: On receipt of your order, our eLearning team will be in touch to arrange access, please allow 24 hours. Learners can access and re-visit the course for a year.

Save more with bundles

If you are purchasing multiple courses for yourself or your organisation, you could save up to 87% with Skills for Health eLearning bundles. Find out more here.

FAQ & Guidance

Our FAQ should answer most of your questions, but please do get in touch if you're still not clear about anything.

Peace of Mind Money Back Guarantee

For your peace of mind, all Skills for Health eLearning comes with a 14 day money back guarantee. If you are not satisfied or decide the package is not for you for any reason, Skills for Health are happy to refund your payment in full (or cancel your invoice).

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