Communication

Overview

This session provides information and opportunities to practice principles of effective communication in a health or social care setting.

It forms part of the Care Certificate, an initiative to prepare healthcare assistants and social care support workers for their roles within care settings in a consistent way.

What will learners get out of it?

  • Identify the main reasons why you communicate in your job, and how the way you do it affects individuals and colleagues
  • Explain the use of appropriate verbal and non-verbal communication in a health or social care setting
  • Identify when an individual requires assistance with communication aids/technologies and when to take action
  • Give examples of adjusting to an individual’s communication needs and preferences
  • Identify barriers to effective communication in health and social care settings and how to overcome them
  • Practice communication methods that reduce barriers and meet the communication needs and preferences of individuals
  • Describe what confidentiality means in relation to your role in a health or social care setting
Who is this course for?

Any clinical or non-clinical staff, including unpaid and voluntary staff.

Assessment

Learning progress and test results can be tracked by managers for internal development and learners can keep a certificate of completion for CPD.

Care Certificate

The course is aligned with the Care Certificate

Duration

25 minutes

FAQ & Guidance

Our FAQ should answer most of your questions, but please do get in touch if you're still not clear about anything.

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