Telephone Triage Training

The Learning Enterprise
Delivery Method: Virtual

CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment


To enable team members to conduct telephone triage in a safe and professional manner

Course Outlines:

The aim of this course is:

•Have an understanding of active listening skills.

•Understand the Legal aspects of Telephone Triage including documentation.

•Be able to determine the correct disposition for a patient depending on the patient’s needs.

•How to troubleshoot when using telephone triage

Dates available on arrangement

The Learning Enterprise can also create this course for you on arrangement either at your workplace or at one of their locations.

At The Learning Enterprise we can build a bespoke package for you and your team please contact us with your requirements we would be happy to help.
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£31.20 (inc VAT)
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