Conflict Resolution Training

Appropriate for: All staff, especially those in front line positions

CQC Fundamental Standards: Regulation 12: Safe care and treatment

Half Day

Aims:

This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed as part of the strategy on dealing with violence against staff in the workplace, and to support all staff dealing with the public who may need to deal with potentially violent situations.

Learning outcomes:

By the end of the course delegates will be able to:

  • Describe common causes of conflict
  • Describe two forms of communication, i.e. verbal and non-verbal
  • Give examples of communication breakdown
  • Explain three examples of communication models that can assist in conflict resolution
  • Describe patterns of behaviour encountered during different interactions
  • Explain the different warning and danger signs
  • Give examples of impact factors
  • Describe the use of distance when dealing with conflict
  • Explain the use of reasonable force as it applies to conflict resolution
  • Describe the different methods of dealing with possible conflict situations
  • Explain the appropriate reporting procedure

Dates available on arrangement

The Learning Enterprise can also create this course for you on arrangement either at your workplace or at one of their locations.

At The Learning Enterprise we can build a bespoke package for you and your team please contact us with your requirements we would be happy to help.
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Face-to-face
£300.00
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