Conflict Resolution Training
The Learning Enterprise
Delivery Method: Virtual Appropriate for: All staff, especially those in front line positions
CQC Fundamental Standards: Regulation 12: Safe care and treatment90 mins
Aims:
This virtual class aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed as part of the strategy on dealing with violence against staff in the workplace, and to support all staff dealing with the public who may need to deal with potentially violent situations.
Learning outcomes:
By the end of the course delegates will be able to:
- Describe what conflict is and why it may occur
- Explore the role of communication and how to use it effectively
- Know how to de escalate and diffuse a situation to reduce the risk of conflict
- Explore how to stay safe during a violent incident
- Describe the procedural , environmental and legal context of violence in the workplace
- Explain what is required of colleagues and organisations after a violent incident and the support available for those involved
Dates available on arrangement
The Learning Enterprise can also create this course for you on arrangement either at your workplace or at one of their locations.
At The Learning Enterprise we can build a bespoke package for you and your team please contact us with your requirements we would be happy to help.
