Crisis 90

Digital Action Plan
Delivery Method: Face-to-face

For teams of 20-50 people, groups from multiple organisations, or colleagues with less experience in social media, we offer facilitated training sessions in crisis handling. Our Crisis90 training platform helps a group work through a scenario and compare their responses in as little as 90 minutes.

Each session is tailored to the specific needs of the group and can help participants to:

  • distinguish between different types of crisis in social media, from
    professional mishaps to full-blown emergencies
  • develop handling strategies that integrate social and digital channels
  • understand what’s the same and what’s different about crisis handling in a social
    media world
  • practise working with the tone and constraints of different social media channels
    when dealing with hostility
  • learn about harnessing support from online communities during a crisis

We take teams step-by-step through a crisis scenario: from the handling strategy to writing content across multiple channels. At each stage, participants review and compare their responses on-screen with other teams, getting instant feedback and reaction.

Dates available on arrangement

Digital Action Plan can also create this course for you on arrangement either at your workplace or at one of their locations.

Our standard Crisis 90 package starts at £3,500 plus VAT. This includes design and delivery of the session by 1-2 trainers (depending on the size of the group), and use of our laptops if needed.
We will work with you to design a suitable crisis scenario and provide evaluation of participants' contributions at the end of the session.
This price does not include venue hire and there are certain limitations to how much customisation of the session we can include.
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£4,500.00 £3,500.00 (inc VAT)
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