“By failing to prepare, you are preparing to fail.” Benjamin Franklin
Reputation management has changed. What will you do if you suddenly get hundreds of angry tweets/Facebook comments about something your organisation has done?
No organisation is perfect and one day, you will face criticism. The social web makes managing the situation different: faster, bigger, cheaper.
This ‘Social media SOS’ workshop covers theory, case studies and a fun ‘how we will cope with the absolute worst’ interactive session in groups.
We’ll look at the art of apologising, hitting the right tone, which channels to use, media management and more.
This is an interactive session for anyone interested in how to effectively manage when a crisis or difficult story erupts online.
Basic experience and understanding of Twitter and Facebook is required as a minimum.
Social For The People can also create this course for you on arrangement either at your workplace or at one of their locations.
The Skills Platform is brought to you in partnership with