Where is my order? (and other FAQ)

To help you navigate purchasing Skills for Health eLearning, please find answers to Frequently asked questions below:

Top Five Enquiries:

1. How do I purchase?
2. How do I purchase on behalf of others?
3. Is there a discount for multiple bookings?
4. How do you access the eLearning?
5. Can I use eLearning with the Care Certificate?

Purchasing Queries:

1. How do I purchase?
2. Can I purchase for myself outside of my organisation?
3. How do I purchase on behalf of others?
4. Can I pay via invoice?
5. Is there a discount for multiple bookings?
6. Does the unlimited bundle mean permanent access?

eLearning Queries:

1. Can the eLearning be completed anytime?
2. Can managers track progress and completion rates?
3. How do you access the eLearning?
4. Is there a certificate of completion at the end?
5. What are e-Assessments?
6. Can I use eLearning with the Care Certificate?
7. Where is my order? (Skills for Health purchases)
8. Where is my order (Non Skills for Health purchases)
9. Where do I access my eLearning (Skills for Health purchases)

Course Queries

1. Infection Control - What standards does this course adhere to?
2. How does the Free dementia training (Stand By Me Dementia) fit with the Dementia core skills framework?

Why Skills For Health?

1. What advantages does Skills for Health eLearning offer?

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Purchasing Queries

1. How do I purchase?

The steps below should help you complete your purchase

1. Go to the course page: e.g. Infection Control
2. Click 'Book Now'
3. Adjust the quantity required. If ordering for someone else, you can enter their details at this point to speed up fulfillment.
4. Enter your details to register or login
5. Elect to pay online via card or pay via invoice. There is currently a 5% discount for payments made via card.
6. You can add a note to the order such as your purchase order reference.
7. After payment, our support team will be in touch to ask the details of your staff members after purchase and enable their access. This is handled manually so may take up to 8 working hours. Please look out for emails from elearning@nsahealth.org.uk

2. Can I purchase for myself outside of my organisation?

Certainly, you can order for yourself as an individual and pay directly online.

3. How do I purchase on behalf of others?

You can purchase on behalf of an individual user or an entire team. Our typical user is a GP Practice Manager purchasing courses on behalf of others. You simply select the number of 'seats' (users) you wish to purchase for. After you purchase, the e-learning team will get in touch to arrange access for yourself or your team.

4. Can I pay via invoice?

Organisations can pay via invoice, but individuals ordering for themselves need to pay via directly online.

5. Is there a discount for multiple bookings?

Yes we offer discounts on bulk purchases. Please contact us for details.

You can also save money with our bundles. Find out more here.

6. Does the unlimited bundle mean permanent access?

The unlimited bundle offers one year access to all of Skills for Health's present and future courses. These can be accessed as many times as you wish.

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eLearning Queries:

1. Can the eLearning be completed anytime and can it be completed in one sitting?

Skills for Health's eLearning is entirely flexible. You can pause your progress and come back to it another time, or complete your course in one sitting. Depending on your contract, users typically have one year's access.

2. Can managers track progress and completion rates?

The Skills for Health's system can designate admin users who can check the progress of their organisation. Admin users can check which courses have been completed and courses still in progress via an excel download.

3. How do you access the eLearning?

Skills for Health's eLearning is administered by the National Skills Academy of Health. After your order is confirmed, the eLearning team will be in touch to organise access for you or your colleague. Please check your junk folder for emails from elearning@nsahealth.org.uk

You access your eLearning here: https://elearning.nsahealth.org.uk
Username: Your email address (Check if you originally registered with a different email)
Password: Try using the password reset if you cannot remember your password.

If this is your first time accessing the system, please allow up to eight working hours for the team to set your access.

4. Is there a certificate of completion at the end?

Indeed, all Skills for Health eLearning courses with associated assessments have a certificate of achievement available.

5. What are e-Assessments?

For individuals with significant prior knowledge, you can fast track to an assessment only version of the course to gain your certificate quicker. This is currently only available with Core Skills Training Framework Aligned Courses. Click here for more details.

6. Can I use eLearning with the Care Certificate?

You can use eLearning with the Care Certificate, but please read our detailed guide on this topic here.

7. Where is my order? (Skills for Health purchases)

You will receive login details and further instructions from our eLearning team. They will email you from elearning@nsahealth.org.uk, please add this to your list of safe senders.

Our eLearning support team aim to arrange your access within 4 working hours. They work 9-5 during the week and not at weekends. If you ordered outside of these times or after 4PM on a Friday, they will set up your courses on the following Monday.

If it's been longer than this and you still haven't heard from the eLearing team, then something is up! The first thing to do is check your junk mail for emails from elearning@nsahealth.org.uk. If you don't find anything here, then please forward your order receipt to elearning@nsahealth.org.uk and explain that you've not had your access details through

8. Where is my order? (Non-Skills for Health purchases)

The provider will have received your order details and will usually be in touch within 12 working hours. If they don't, we suggest sending them an enquiry and if that doesn't work, feel free to contact me at david.evans@skillsforhealth.org.uk

9. Where do I access my eLearning (Skills for Health purchases)

You access your eLearning here: https://elearning.nsahealth.org.uk/local/sfhadmin/login/index.php. If you're still waiting to hear from the support team, it's worth checking if you can log in. You can request a password if you enter your email address here: https://elearning.nsahealth.org.uk/local/sfhadmin/...

Please check your junk mail to ensure this activation email is not missed.

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Course specific queries

1. Infection Control - What standards does this course adhere to?

The Skills for Health eLearning course meet the standards set by theNational Minimum Standards for Immunisation Training and the Core Curriculum for Immunisation Training. Skills for Health also work with Public Health England and Public Health Wales to ensure compliance.

2. How does the Free dementia training (Stand By Me Dementia) fit with the Dementia core skills framework?

Stand By Me was developed before the framework so therefore does not fit neatly into one level, however it does broadly spread levels 1 and 2 and some of 3

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Why Skills for Health?

1. What advantage is there in booking eLearning from Skills for Health?

Skills For Health were one of the architects of the Care Certificate and the Statutory/ Mandatory Core Skills Training Framework. Therefore, you can be assured that our training is directly designed to be meet those standards with first-hand knowledge of what those requirements are. Other benefits include:

• We have a ten-year track record of delivering to NHS
• We are one of the biggest providers into the NHS and have provided eLearning to over 2,800 healthcare organisations.
• That most of the NHS use our product - We have more than 507,000 registered learners across the UK.
• Our programmes are regularly updated.
• Our platform is easy to use, with quality content. We often after people come back to us after trying other providers - 87% of users state that they would recommend our Elearning to a friend.
• We are trustworthy experts who operate as a not for profit company.
• Further benefits can be found here.

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