Communication Skills and Handling Information in Health and Social Care

This course illustrates how to meet an individual’s communication needs and covers the communication barriers which may be encountered, and how to effectively overcome them. The course also demonstrates the correct way to record and report care work undertaken and how to apply the principles of confidentiality.

This two module course delivers two CPD hours and comprehensively covers:

  • The importance of effective communication
  • How to meet the communication and language needs of individuals
  • The barriers to communication and how to effectively overcome them
  • Correctly recording and reporting work undertaken
  • How to apply the basic principles of confidentiality
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