Challenging & aggressive behaviour

The Training Exchange
Delivery Method: Face-to-face

A practical stepped approach to containing and responding safely and confidently to incidents in the workplace. Understand what’s behind the behaviour and develop essential communication techniques and build confidence to defuse and de-escalate difficult situations.

Course aim:
  • To develop confidence understanding and skills in dealing with challenging & aggressive behaviour in work related settings
Course objectives:

By the end of the course participants will have had opportunities to:Increase understanding of aggression, its causes and context

  • Explore their responses to anger and aggression
  • Examine what happens in challenging or aggressive incidents
  • Develop strategies to prevent and de-escalate challenging & aggressive behaviour
  • Identify strengths and areas for improvement in their working environments

Maximum group size: 15 people

Competences: NHS KSF Core 3

Bookable Dates

26th Nov 2019 (09:30)
Easton Business Centre, Felix Road, Bristol, BS5 0HE
8/16 places left
4th Jun 2020 (09:30)
Easton Business Centre, Felix Road, Bristol, BS5 0HE
8/16 places left

Dates available on arrangement

The Training Exchange can also create this course for you on arrangement at your workplace.

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Face-to-face
£180.00 (inc VAT)
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