Challenging & aggressive behaviour

This is a 1 day course in Bristol (you come to us).

Available for teams in-house (we come to you). Also currently available (online for teams).

Training will be delivered face-to-face with Covid-safety measures and clear guidance in place.

If for any reason the course cannot be delivered face-to-face, we will take a flexible and responsive approach to keep people learning by delivering the training on the same day as a live interactive online session or transferring bookings to the next available dates.

Course overview

A practical stepped approach to containing and responding safely and confidently to incidents in the workplace.

Understand what’s behind the behaviour and develop essential communication techniques and practical strategies to build confidence to defuse and de-escalate challenging and aggressive situations.

Course aims

To develop confidence understanding and skills in dealing with difficult & aggressive behaviour in work related settings

Course objectives

By the end of the course participants will have had opportunities to:

• Increase their understanding of aggression, its causes and context
• Explore their responses to anger and aggression
• Examine what happens in challenging or aggressive incidents
• Develop strategies to prevent and de-escalate challenging & aggressive behaviour
• Identify strengths and areas for improvement in their working environments

Maximum group size: 15 people

Competences: NHS KSF Core 3