Responding to mental health crisis

The Training Exchange
Delivery Method: Virtual

This is a 1/2 day course delivered online (for individuals).

Available for individual staff members on our open programme in Bristol (you come to us) and for teams in-house (we come to you).

Also currently available (online for teams).


Training will be delivered face-to-face with Covid-safety measures and clear guidance in place.

If for any reason the course cannot be delivered face-to-face, we will take a flexible and responsive approach to keep people learning by delivering the training on the same day as a live interactive online session or transferring bookings to the next available dates.


Course overview

The online version of ‘Responding to people in mental health crisis’ has been developed in direct response to the Covid 19 situation and is designed specifically for delivery to small groups.

It explores the experience they have of responding to people in mental health crisis, and the underlying reasons for distress. It develops confidence and communication skills to respond safely, appropriately and confidently, both remotely and in person, to people experiencing different expressions of distress.

It has a strong emphasis on the support and wellbeing of those attending and offers space for personal reflection.

Course aims

To develop confidence and skills in responding to people in crisis

Course objectives

By the end of the course participants will have had opportunities to:

  • Take time to reflect on the current situation that participants find themselves in, and consider their own wellbeing in a supportive environment
  • Connect with colleagues about the current picture for the people they are supporting who may be experiencing distress
  • Learn about how communication works, and learn the basic requirements for good listening, and how these responses translate to support offered remotely by telephone, text, email, webchat and video
  • Consider the underlying causes of mental health distress, and how to respond to a range of distress helpfully


Maximum group size: 12 people

Competences: DANOS MH14.2013, NHS KSF HWB2

Bookable Dates

17th Mar 2022 (09:30)
Online delivery
9/12 places left

Dates available on arrangement

The Training Exchange can also create this course for you on arrangement at your workplace.

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Virtual
£120.00 (inc VAT)
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