Responding to mental health crisis

The Training Exchange
Delivery Method: Face-to-face

For those staff who are the first point of contact for service users, this course develops face-to-face and telephone communication skills to respond safely, appropriately and confidently to people experiencing a range of mental health crises. Participants reflect on challenging situations and learn the key principles of supportive responses to people thinking about suicide.

Course Aim:

To develop confidence and skills in responding to people in crisis.

Course Objectives:

By the end of the course participants will have had opportunities to:

  • explore what is meant by ‘crisis’ from a variety of perspectives (service user, personal, agency).
  • explore what might be underlying service users distress at times of crisis.
  • reflect upon the challenging situations that they can experience at work.
  • explore skills and responses that are supportive when responding to people in crisis, both face to face and on the telephone.
  • learn the key principles of supporting someone thinking about suicide.
  • consider their own needs within a supportive environment.

Maximum group size: 16 people

Competences: DANOS MH14.2013, NHS KSF HWB2

Bookable Dates

4th Apr 2019 (09:30)
Easton Business Centre, Felix Road, Bristol, BS5 0HE
8/16 places left

Dates available on arrangement

The Training Exchange can also create this course for you on arrangement at your workplace.

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Face-to-face
£180.00 (inc VAT)
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