NCFE Level 2 in Reception and Administration Duties

Fully Funded - Your staff could be eligible for full funding on this course. This course is only funded in England. Call 01132 251 244 to discuss eligibility or register your interest

This course will provide staff with the necessary skills and knowledge needed to represent your business in a highly professional and effective manner. Receptionists are at the forefront of many businesses and because first impressions are so valuable, it is imperative that they present a positive image of the business to the customer or client. In this role, professionalism is the key to delivering and maintaining excellent customer service.

By studying this course staff will develop the knowledge needed to provide administrative services, deliver excellent customer service and produce business documentation. This course will also equip staff with the necessary skills to recognise the characteristics of stress and anxiety and manage them effectively.

The wide scope of topics within this course make it perfect for anyone interested in working within industries where reception and administration duties are essential. Employees who wish to develop and progress their careers will also enhance their skill set from the vast range of knowledge to be gained from this course.

Benefits for the business:

  • Upskill staff members
  • Can be used as a staff benefit or as part of a development scheme
  • Grow employee’s skills to develop business communication and awareness
  • Increase employee’s knowledge base.

Benefits for the employees:

  • Gain a nationally recognised qualification
  • Enhance both personal skills and professional development
  • Courses are delivered as distance learning, allowing learners to choose when and where to study
  • Personal tutors are assigned to ensure learners have the support needed to succeed.

Unit 1: Principles of providing administrative services

This unit will enable staff to develop knowledge of a range of administrative support tasks as well as meeting types, different mail services and an understanding of how to organise travel and accommodation. This unit will develop employee’s understanding of the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management

This unit will provide staff with an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Principles of customer service

This unit will expand employee’s understanding of customer service, focusing on developing their skills in effective delivery and identifying customer expectations. Staff will discover the importance of keeping up to date with competitor’s activities and will gain an understanding of the legal and ethical requirements relevant to a customer service role.

Unit 4: Understanding stress

This unit will provide staff with an understanding of stress and its causes. Employees will develop an appreciation of what stress feels like for an individual and the symptoms that may be experienced. This unit covers the variety of ways in which stress can be managed.

Unit 5: Understanding anxiety

Throughout this unit, employees will gain an understanding of anxiety and its causes by developing an appreciation of what anxiety feels like for an individual and the symptoms that may be experienced. Staff will discover ways in which anxiety can be managed and treated and will also gain an understanding of the roles and needs of the individual’s family and friends.

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