Customer Service e-learning CPD

Care4me Training & Consultancy
Delivery Method: e-Learning

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

LEARNING OUTCOMES

Understanding of the aspects of delivering outstanding customer service

Understanding the benefits of outstanding customer service

Importance of handling complaints with care

Recognise & adapt to customer behaviour styles

Manage customer satisfaction levels


All courses will be set up and the learner registered within 24 hours of purchase

Total of 1 CPD credit, equivalent to 1 hour accredited learning. Accredited by the The CPD Accreditation Group.

A certificate will be issued immediately for you to download upon successful completion of the knowledge test at the end of each course, therefore if you complete all courses above, you can achieve 1 certificate. The pass mark for these courses is 75% (grade C)


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e-Learning
£13.19 £10.79 (inc VAT)
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