Care Certificate Standard 6 - Communication - Online Course - CPD Accredited

Care Certificate Standard 6 - Communication - Online Course - CPD Accredited.

Welcome to The Mandatory Training Group's online Care Certificate Standard 6 (Communication) training course for front-line healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

The Care Certificate Standard 6 covers communication in health and social care settings. Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules.

It is essential for health and social care workers to understand the importance of effective communication. Excellent communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.

Course content

This online Care Certificate Standard 6 (Communication) training course covers the following:

• Understand the importance of effective communication at work;
  • Describe the different ways that people communicate,
  • Describe how communication affects relationships at work,
  • Describe why it is essential to observe and be receptive to an individual’s reactions when communicating with them.
• Understand how to meet the communication and language needs, wishes and preferences of individuals;
  • Describe how to establish an individual’s communication and language needs, wishes and preferences,
  • List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences.
• Understand how to promote effective communication;
  • List barriers to effective communication,
  • Describe ways to reduce the obstacles to effective communication,
  • Describe how to check whether they (the HCSW/ASCW) have been understood,
  • Describe where to find information and support or services, to help them communicate more effectively.
• Understand the principles and practices relating to confidentiality;
  • Describe what confidentiality means about their role,
  • List any legislation and agreed on ways of working to maintain confidentiality in day-to-day communication,
  • Describe situations where information, usually considered to be confidential, might need to be passed on,
  • Describe who they should ask for advice and support about confidentiality.
• Use appropriate verbal and non-verbal communication;
  • Demonstrate the use appropriate verbal and non-verbal communication: Verbal:
    • Tone,
    • Volume.
    • Non-verbal:
    • Position/ proximity,
    • Eye contact,
    • Body language,
    • Touch,
    • Signs,
    • Symbols and pictures,
    • Writing,
    • Objects of reference,
    • Human and technical aids.
  • Communication may take place:
  • Face to face,
  • By telephone or text,
  • By email, internet or social networks,
  • By written reports or letters.
• Support the use of appropriate communication aids/ technologies;
  • Ensure that any communication aids/ technologies are:
    • Clean,
    • Work properly,
    • In good repair.
  • Report any concerns about the communication aid/ technology to the appropriate person. This could include:
    • A senior member of staff,
    • Carer,
    • Family member.

Who is the course for?

This online Care Certificate Standard 6 (Communication) training course should be completed by those who work in health and social care services, including:

• New members of staff in Healthcare Support Worker roles,
• New members of staff in Adult Social Care Worker roles, and
• Any staff members who provide direct care to patients or individuals needing support.

This online Care Certificate Standard 6 (Communication) training course will also be useful for:

• Staff moving into new roles within their organisation,
• Refreshing the knowledge of any member of staff,
• NHS nursing, AHP and care staff,
• Agency care workers,
• Healthcare assistants (HCAs),
• Support workers,
• Care assistants, and
• Community services.

Course aims

This online Care Certificate Standard 6 (Communication) training course helps health and social care workers to understand their legal responsibilities to those they provide care.

Workers will develop many different relationships. Some will be formal and others more informal. Successful two-way communication is crucial in both cases. A relationship based on trust and understanding from the beginning will provide the basis for the excellent care and support, whether short or long-term.

Poor communication can quickly lead to confusion and distress. The process of exchanging information through communication is not always straightforward. If the information shared is inaccurate or misleading, mistakes can be made, which can result in poor care.

Learning outcomes

On completion of this online Care Certificate Standard 6 (Communication) training course, you will have an improved understanding of the following:

• The importance of effective communication,
• Types of communication,
• Communication with other workers and individuals,
• Importance of effective communication,
• Communication needs and preferences,
• Different methods of communication,
• Barriers to effective communication,
• Reducing barriers to communication,
• Checking the recipient’s understanding,
• Additional information and support, and
• Communication in practice

Download Full Course Description (PDF)

Care Certificate Standard 6 - Communication - Online Course - CPD Accredited.