Care Certificate Standard 14 - Handling Information - Online Course - CPD Accredited

The Mandatory Training Group
Delivery Method: e-Learning

Care Certificate Standard 14 - Handling Information - Online Course - CPD Accredited.

Welcome to The Mandatory Training Group's online Care Certificate Standard 14 (Handling Information) training course for front-line healthcare and social care support workers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).


The online Care Certificate Standard 14 (Handling Information) training course module covers issues relating to the handling of personal and sensitive information in health and social care sectors. The information about an individual’s care and support may be personal and sensitive.

This information must be treated as confidential and only shared with people who need to know. Health and social care workers must also be familiar with the requirements of the General Data Protection Regulations (GDPR).

Course content

This online Care Certificate Standard 14 (Handling Information) training course covers the following:

  • An introduction to handling information,
  • Defining information and information governance,
  • Requirements for health and social care organisations,
  • The law and standard codes of practice,
  • The Caldicott Principles,
  • Subject access requests,
  • Duty of confidence,
  • Good quality record keeping,
  • Information security, and
  • Your responsibilities.

Who is the course for?

This online Care Certificate Standard 14 (Handling Information) training course should be completed by those who work in health and social care services, including:

  • New members of staff in Healthcare Support Worker roles,
  • New members of staff in Adult Social Care Worker roles, and
  • Any staff members who provide direct care to patients or individuals needing support.

This online Care Certificate Standard 14 (Handling Information) training course will also be useful for:

  • Staff moving into new roles within their organisation,
  • Refreshing the knowledge of any member of staff,
  • NHS nursing, AHP and care staff,
  • Agency care workers,
  • Healthcare assistants (HCAs),
  • Support workers,
  • Care assistants, and
  • Community services

Course aims

The aims and objectives of this online Care Certificate Standard 14 (Handling Information) training course are to:

  1. Describe the agreed ways of working and legislation regarding the recording, storing and sharing of information
  2. Explain why it is essential to have secure systems for recording, storing and sharing information
  3. Demonstrate how to keep records that are up to date, complete, accurate and legible
  4. Explain how, and to whom, to report if they become aware that agreed ways of working have not been followed.

Learning outcomes

On completion of this online Care Certificate Standard 14 (Handling Information) training course, you will be able to:

  • Describe the agreed ways of working and legislation regarding the recording, storing and sharing of information
  • Explain why it is vital to have secure systems for recording, storing and sharing information
  • Demonstrate how to keep records that are up to date, complete, accurate and legible
  • Explain how, and to whom, to report if they become aware that agreed ways of working have not been followed

Download Full Course Description (PDF).

Care Certificate Standard 14 - Handling Information - Online Course - CPD Accredited.

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