Non-Clinical Mandatory Training - CSTF Aligned - Online Training Course - UK CPD Accredited

The Mandatory Training Group
Delivery Method: e-Learning

Who is this mandatory training package for?

This eLearning mandatory training package should be completed by all non-clinical staff working in NHS Trusts and private hospitals, including:

  • Non-clinical managers
  • Administrative staff
  • Receptionists
  • Secretaries

You will be provided with all the individual modules listed below. You can however choose the mandatory training modules that are most suited to your specific healthcare or social care environment. If you are a locum/agency or bank worker, please check with your locum agency/bank office regarding the specific mandatory training modules you require to meet the compliance requirements.

This online mandatory training package has been designed for healthcare staff working in non-clinical roles. It has additional online learning resources that provide more details for learners to refer to during the course and in practice. For those who have completed statutory and mandatory training before, this training package provides you with the key legal and professional issues as specified in the Skills for Health's UK Core Skills Training Framework (CSTF).

Course aims and objectives

The Mandatory Training Group's online training package for non-clinical health workers helps to meet the statutory requirements of the NHS and private healthcare sector and professional code of conduct. The Mandatory Training Group is committed to keeping up to date with changes in relevant UK legislation, national directives and requirements on mandatory training programme to ensure that it reflects changing legal, risk and service requirements. To that end, our mandatory and statutory modules are guided by the following:

  • The Care Quality Commission (CQC) guidance for health and social care providers
  • Skills for Health's UK Core Skills Training Framework (CSTF)
  • NHS frameworks' guidance for non-clinical staff
The Mandatory Training Group develops appropriate mandatory training to meet the NHS quality standards and performance ratings. Our health and safety courses for non-clinical workers help to reduce injuries and avoid subsequent claims due to negligence and malpractice, improve staff morale, provide safe and effective care and improve patient experience.

    What is covered in this online mandatory package?

    Our non-clinical mandatory training package covers the following modules:

    • Code of Professional Conduct
    • Key Legislation and National Guidelines
    • Understanding your Role and Responsibilities
    • Criminal Convictions
    • Fitness to Practice
    • CSTF Health and Safety and Welfare, including:
      • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)
      • Control of Substances Harzadous to Health (COSHH) Regulations
      • Display Screen Equipment
      • Risk Assessment
      • Waste Management
      • Bullying and Harassment
      • Stress Management
    • CSTF Information Governance CSTF, including:
      • Caldicott Principles
      • Confidentiality
      • Information Security
      • Data Protection
      • Record Management
      • Counter Fraud
    • Documentation and Record Keeping
    • CSTF Conflict Resolution CSTF, including:
      • Effective Communication
      • Handling Violence & Aggression
      • Managing Risk, Minimising Restraint
      • Lone Workers
    • Complaints Handling
    • Consent Training
    • CSTF Equality, Diversity and Human Rights
    • CSTF Safeguarding Adults Levels 1 & 2
    • CSTF Safeguarding Children Levels 1 & 2
    • CSTF Preventing Radicalisation Level 1 & 2
    • Mental Capacity Act & Deprivation of Liberty Safeguards (DoLS)
    • Mental Health Act
    • CSTF Infection Prevention and Control LevelS 1 & 2, including:
      • MRSA
      • Waste Management
    • Food Safety Awareness Levels 1
    • CSTF Fire Safety Awareness
    • Manual Handling Objects Level 1
    • CSTF Moving and Handling of People Levels 1
    • CSTF Resuscitation - Basic Life Support (BLS) Levels 1 & 2, including:
      • National Early Warning Score (NEWS)
      • SBAR
      • First Response

      Assessment and certification

      At the end of each individual online mandatory training module, learners will be required to complete an online assessment. On successful completion of the knowledge test (80% pass mark), learners will be able to download a FREE CPD certificate for each module that is valid for one year.

      Course accreditation

      The content of this online mandatory training package for non-clinical staff has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

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