Personal Effectiveness
Personal effectiveness course is aimed at developing your assertiveness skills and confidence in your overall communication skills.
Learning Outcomes:
- Identify the various behaviour types and the effects they have
- Recognise bad behaviour types and know how to deal with them
- Learn about the benefits you will get from assertive behaviour
- Identify your own communication style.
- Identify and resolve your preconceptions and negative thoughts and change them to positive ones.
- Recognise how poor/correct body language signals impact on communicating directly.
- Use a simple three step process to direct all your assertive communication.
- Use techniques like reflecting, fogging and the broken record in being assertive.
- Make and refuse requests in an assertive manner.
This one day session is aimed at Managers, Team leaders and Employees.
Location Map Links:
Brighouse Civic Hall: https://www.google.co.uk/maps/place/Brighouse+Civi...
PCTC Crow Trees: https://www.google.co.uk/maps/place/Primary+Care+T...
Bookable Dates
20th Jun 2018 (09:00)
Brighouse Civic Hall, Bradford road, Brighouse, HD6 1RW
13/20 places left
24th Oct 2018 (09:00)
Primary Care Training Centre, Crow Trees, 27 Town Lane, Bradford, BD10 8NT
18/20 places left
Dates available on arrangement
West Yorkshire & Harrogate Excellence Centre can also create this course for you on arrangement
at one of their locations.
Make Enquiry