Personal Effectiveness

West Yorkshire & Harrogate Excellence Centre
Delivery Method: Face-to-face

Personal effectiveness course is aimed at developing your assertiveness skills and confidence in your overall communication skills.

Learning Outcomes:

  • Identify the various behaviour types and the effects they have
  • Recognise bad behaviour types and know how to deal with them
  • Learn about the benefits you will get from assertive behaviour
  • Identify your own communication style.
  • Identify and resolve your preconceptions and negative thoughts and change them to positive ones.
  • Recognise how poor/correct body language signals impact on communicating directly.
  • Use a simple three step process to direct all your assertive communication.
  • Use techniques like reflecting, fogging and the broken record in being assertive.
  • Make and refuse requests in an assertive manner.

This one day session is aimed at Managers, Team leaders and Employees.

Location Map Links:

Brighouse Civic Hall:

PCTC Crow Trees:

WellMet, Cloth Hall Court, Leeds:

Dates available on arrangement

West Yorkshire & Harrogate Excellence Centre can also create this course for you on arrangement at one of their locations.

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