Personal Effectiveness

Personal effectiveness course is aimed at developing your assertiveness skills and confidence in your overall communication skills.

Learning Outcomes:

• Identify the various behaviour types and the effects they have
• Recognise bad behaviour types and know how to deal with them
• Learn about the benefits you will get from assertive behaviour
• Identify your own communication style.
• Identify and resolve your preconceptions and negative thoughts and change them to positive ones.
• Recognise how poor/correct body language signals impact on communicating directly.
• Use a simple three step process to direct all your assertive communication.
• Use techniques like reflecting, fogging and the broken record in being assertive.
• Make and refuse requests in an assertive manner.

This one day session is aimed at Managers, Team leaders and Employees.

Location Map Links:

Brighouse Civic Hall: https://www.google.co.uk/maps/place/Brighouse+Civi...

PCTC Crow Trees: https://www.google.co.uk/maps/place/Primary+Care+T...