Quality Customer Experience

West Yorkshire & Harrogate Excellence Centre
Delivery Method: Face-to-face

This highly interactive ½ day workshop is designed to highlight effective and efficient customer experience approaches for front line staff. The course provides the delegates with the techniques to provide impressive customer experience, handle complaints and effectively manage difficult situations. The workshop also provides insight into how to avoid common pitfalls and mistakes. The delegates will be able to build stronger and beneficial relationships with their customers and colleagues that advantage the customer’s experience

By the end of the session you will be able to:

  • Explain role expectations when delivering impressive customer experience
  • Evidence skills and knowledge to be able to deliver impressive customer experience
  • Understand the customer’s perspective and align their approach accordingly
  • Create positive first impressions face to face and over the telephone
  • Confidently handle challenging situations


  • 1/2 Day

Dates available on arrangement

West Yorkshire & Harrogate Excellence Centre can also create this course for you on arrangement at one of their locations.

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