Effective communication - using assertiveness techniques to get yourself heard

The Training Exchange
Delivery Method: Face-to-face

A dynamic and practical day to understand the core principles for effective communication, and to practise using ingredients and techniques for communicating assertively one-to-one and in groups. Explore barriers, behaviours and triggers that can inhibit effective communication and develop strategies and confidence to manage these.

Course aims:

  • To develop an understanding of what effective communication is
  • To develop confidence in using assertiveness techniques to communicate clearly and effectively

Course objectives:

By the end of the course participants will have had opportunities to:

  • Explore the difference between passive, aggressive, manipulative and assertive ways to communicate
  • Understand the core principles of effective communication
  • Practice using ingredients and techniques for effective communication
  • Explore commonly experienced difficulties and ways to manage these in one-to-one and group settings

Maximum group size: 16 people

Mapped to NOS units: HSC233 & 31

Bookable Dates

2nd Apr 2019 (09:30)
Easton Business Centre, Felix Road, Bristol, BS5 0HE
8/18 places left

Dates available on arrangement

The Training Exchange can also create this course for you on arrangement at your workplace.

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Face-to-face
£180.00 (inc VAT)
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