Handling a Challenging Customer - Online Course - CPD Accredited
Handling a Challenging Customer - Online Course - CPD Accredited.
Welcome to The Mandatory Training Group's online Handling a Difficult Customer training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Customer service is a prime position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, learners can effectively deal with the most challenging customers, and both parties can end the conversation satisfied.
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our online Handling a Difficult Customer training course, learners will learn stress management skills, how to build rapport, and recognising specific body language.
By utilising our online Handling a Difficult Customer training course, learners will see an increase in customer service, productivity, and a decrease in unhappy customers. Learners will be provided with a robust skillset, including in-person and over the phone techniques, addressing complaints, and generating return business.
Course content
This online Handling a Difficult Customer training course includes the following:
- Module One: Getting Started
- Module Two: The Right Attitude Starts with You
- Module Two: Review Questions
- Module Three: Internal Stress Management
- Module Three: Review Questions
- Module Four: External Stress Management
- Module Five: Transactional Analysis
- Module Six: Why are Some Customers Difficult?
- Module Seven: Dealing with the Customer Over the Phone
- Module Eight: Dealing with the Customer In-Person
- Module Nine: Sensitivity in Dealing with Customers
- Module Ten: Scenarios of Dealing with a Difficult Customer
- Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
- Module Twelve: Wrapping Up
Who is this course for?
This online Handling a Difficult Customer training course is suitable for those who want to improve positive ways on how to react to negative customers and leave the customer satisfied and as a returning customer increasing excellent customer service, productivity, and a decrease in unhappy customers.
Course aims
With our online Handling a Difficult Customer training course, learners will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through our comprehensive Handling a Difficult Customer e-learning course, learners will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Learning outcomes
The learning outcomes of this online Handling a Difficult Customer training course are to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathise
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances.
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