Business Etiquette - Online Course - CPD Accredited

The Mandatory Training Group
Delivery Method: eLearning

Business Etiquette - Online Course - CPD Accredited.

Welcome to The Mandatory Training Group's online Business Etiquette training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

This online Business Etiquette training course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”.

It also involves conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our online Business Etiquette training course will help learners look and sound their best no matter what the situation.

Having business etiquette is an essential factor when working within or alongside another business. It is somewhat classified a basic skill, yet extremely important in the world of business.

Course content

This online Business Etiquette eLearning course covers the following:

  • Module One: Getting Started
  • Module Two: Understanding Etiquette
  • Module Three: Networking for Success
  • Module Four: The Meet and Greet
  • Module Five: The Dining in Style
  • Module Six: Eating Out
  • Module Seven: Business Email Etiquette
  • Module Eight: Telephone Etiquette
  • Module Nine: The Written Letter
  • Module Ten: Dressing for Success
  • Module Eleven: International Etiquette
  • Module Twelve: Wrapping Up

Who is the course for?

This online Business Etiquette training course is suitable for those who want to know more about how to improve standard manners that are accepted or required in a profession.

Course aims

With our Business Etiquette training course, you will discover the specifics of how business etiquette works and how it can benefit both leaders and employees.

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let’s face it; we’ve all had those embarrassing etiquette gaffes. Our business etiquette workshop will help your participants look and sound their best no matter what the situation.

Learning outcomes

The learning outcomes of this online Business Etiquette training course are to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organisation
  • Understand the guidelines on how to make effective introductions
  • Identify the 3 C’s of a good impression
  • Understand how to use a business card effectively
  • Identify and practice at least one way to remember names
  • Identify the three steps in giving a handshake
  • Enumerate the four levels of conversation and provide an example for each
  • Understand place settings, napkin etiquette and basic table manners
  • Understand the meaning of colours in dressing for success
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

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Business Etiquette - Online Training Course - The Mandatory Training Group UK -

Business Etiquette - Online Course - CPD Accredited.

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