Civility in the Workplace - Online Course - CPD Accredited
Civility in the Workplace - Online Course - CPD Accredited.
Welcome to The Mandatory Training Group's online Civility in the Workplace training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
While a training course on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it is losing out on fundamental social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.
Course content
This online Civility in the Workplace training course includes the following:
- Module One: Getting Started
- Module Two: Introduction
- Module Three: Effective Work Etiquette
- Module Four: Costs and Rewards
- Module Five: Conflict Resolution
- Module Six: Getting to the Cause
- Module Seven: Communication
- Module Eight: Negotiation
- Module Nine: Identifying Your Need
- Module Ten: Writing a Civility Policy
- Module Eleven: Implementing the Policy
- Module Twelve: Wrapping Up
Who is the course for?
This online Civility in the Workplace training course is suitable for those who want to improve their professional business cultural sensitivity and diversity awareness.
Course aims
To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.
Learning outcomes
The learning outcomes of this online Civility in the Workplace training course are to:
- Define civility, understand its causes, and enumerate at least three of its behavioural indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace
- Learn practical ways of practising workplace etiquette
- Learn the basic styles of conflict resolution
- Learn skills in diagnosing the causes of uncivil behaviour
- Understand the role of forgiveness and conflict resolution
- Understand the different elements of effective communication
- Learn facilitative communication skills such as listening and appreciative inquiry
- Learn specific interventions that can be utilised when there’s conflict within the workplace
- Learn a recommended procedure for systematising civil behaviour within the workplace.
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