Customer Service – Online Course – CPD Accredited
Customer Service – Online Course – CPD Accredited.
Welcome to The Mandatory Training Group's online Customer Service training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Each and every one of us serves customers, whether we realise it or not. Maybe you are on the front lines of a company, helping the people who buy your products. Perhaps you are an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you are a company owner, serving your staff and your customers.
This online Customer Service training course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Course content
This online Customer Service training course includes the following:
- Module One: Getting Started
- Module Two: Who We Are and What We Do
- Module Three: Establishing Your Attitude
- Module Four: Identifying and Addressing Their Needs
- Module Five: Generating Return Business
- Module Six: In-Person Customer Service
- Module Seven: Giving Customer Service over the Phone
- Module Eight: Providing Electronic Customer Service
- Module Nine: Recovering Difficult Customers
- Module Ten: Understanding When to Escalate
- Module Eleven: Ten Things You Can Do to WOW Every Time
- Module Twelve: Wrapping Up
Who is the course for?
This online Customer Service training course is suitable for those who want to improve skills in taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
Course aims
The Customer Service e-learning course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a robust skillset, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Learning outcomes
The learning outcomes of this online Customer Service training course are to:
- State what customer service means in relation to all your customers, both internal and external
- Recognise how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build goodwill through in-person customer service
- Provide exceptional customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers.
Download Full Course Description (PDF)
