Customer Support – Online Course – CPD Accredited

The Mandatory Training Group
Delivery Method: e-Learning

Customer Support – Online Course – CPD Accredited.

Welcome to The Mandatory Training Group's online Customer Support training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.

With our online Customer Support training course, learners will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Course content

This online Customer Support training course includes the following:

  • Module One: Getting Started
  • Module Two: What Is Customer Service?
  • Module Three: Challenges
  • Module Four: Email
  • Module Five: SMS
  • Module Six: Webchat
  • Module Seven: Multi-Channel Apps
  • Module Eight: Support Ticket Apps
  • Module Nine: Documentation
  • Module Ten: Feedback
  • Module Eleven: Be Proactive
  • Module Twelve: Wrapping Up

Who is the course for?

This online Customer Support training course is suitable for those who want to improve skills in taking care of the customer’s needs by providing and delivering professional, helpful, high-quality support and assistance before, during, and after the customer’s requirements are met.

Course aims

With our Customer Support e-learning course, learners will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Learning outcomes

The learning outcomes of this online Customer Support training course are to:

  • Define customer service
  • Know customer relations
  • Know how to communicate professionally through email
  • Know how to communicate professionally through text messages
  • Know how to communicate professionally through webchat
  • Know how to communicate professionally through multi-channel apps
  • Know how to respond to support ticket apps professionally
  • Know professional documentation skills
  • Know how to give feedback professionally
  • Know how to be professionally pro-active.

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Customer Support - Online Training Course - The Mandatory Training Group UK -

Customer Support – Online Course – CPD Accredited.

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