Telephone Etiquette - Online Course - CPD Accredited

The Mandatory Training Group
Delivery Method: e-Learning

Telephone Etiquette - Online Course - CPD Accredited.

Welcome to The Mandatory Training Group's online Telephone Etiquette training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Phone etiquette is a highly valuable tool to have in an employee’s skill-set. This Telephone Etiquette training course will help participants improve their phone skills, which will make them more confident, improve sales, and help gain new customers while retaining current clientele. A more confident employee is also one that is happier, and happier employees will produce more satisfied customers.

Through our online Telephone Etiquette training course, participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organisation as a whole. Recognising the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this course a significant investment.

Course content

This online Telephone Etiquette training course includes the following:

  • Module One: Getting Started
  • Module Two: Aspects of Phone Etiquette
  • Module Three: Using Proper Phone Language
  • Module Four: Eliminate Phone Distractions
  • Module Five: Inbound Calls
  • Module Six: Outbound Calls
  • Module Seven: Handling Rude or Angry Callers
  • Module Eight: Handling Interoffice Calls
  • Module Eight: Review Questions
  • Module Nine: Handling Voicemail Messages
  • Module Ten: Methods of Training Employees
  • Module Eleven: Correcting Poor Telephone Etiquette
  • Module Twelve: Wrapping Up

Who is the course for?

This online Telephone Etiquette training course is suitable for those who want to develop their telephone skills.

The meaning of telephone etiquette can sometimes be challenging to describe. It can be a unique attribute or characteristic that facilitates excellent communication, inside and outside the office. It can be a unique way that you show confidence in any challenging situation. These and other events can become more easily managed with this great online learning course.

Course aims

With our online Telephone Etiquette training course, participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their career.

Learning outcomes

The learning outcomes of this online Telephone Etiquette training course are to:

  • Recognise the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Understand different methods of employee training.

Download Full Course Description(PDF)

Telephone Etiquette - Online Training Course - The Mandatory Training Group UK -

Telephone Etiquette - Online Training Course - Intermediate Level - CPDUK Accredited.

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