Conflict Resolution Training (Bespoke)

This course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.

Objectives/Aims of Course

For staff to recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved safe.

Course Programme

• To recognise the common causes of conflict
• To identify the different stages of conflict
• To understand the importance of effective communication when faced with a conflict
• To discuss strategies that could reduce conflict in a given situation or to reduce it occurring in the future
• To discover what support is available should an incident occur
• To understand the law and reasonable force

Course Deliverables

This course will provide a Certificate for training on Conflict Resolution.

Who Should Attend (including pre-requisites)

All staff that have face to face contact with individuals who challenge or cause distress; whereby the organisation needs to protect and promotes safety to their staff and others