Digital Emotional and Crisis Support via text, email and webchat

Self Injury Support
Delivery Method: Face-to-face

This one day in-house training day will enable workers to learn the skills required to offer emotional support via the remote communication methods of text, email and webchat.

This course can be offered as a standalone day, but will be more effective as a two day course to enable participants more time for practice and for participants to receive feedback. Please contact Self Injury Support to discuss further.

Workshop Details:

  • Learn how to transfer listening skills to text/email/webchat
  • Have a better understanding of the components that make a good reply
  • Analyse text conversations and think about the challenges of live texting/webchat
  • Carry out skills practices and receive feedback
  • Explore how supervision can work using this model

Dates available on arrangement

Self Injury Support can also create this course for you on arrangement either at your workplace or at one of their locations.

This training day is currently available ‘in-house’ throughout the U.K. and Ireland and can be tailored to meet the needs of your organisation. If you have a group who would benefit from this training and would like us to come to you, phone 0117 9279600 or email
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£800.00 (inc VAT)
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