Customer Service Course

Ashfield Services
Delivery Method: Face-to-face

What's covered on the day?

This session will allow learners to provide excellent customer service to patients, other service users and partner organisations. In this sector, high quality customer service is crucially important to improve the experience of patients and their relatives, many of whom are likely to be in stressful situations.

Assessment

There is no formal assessment on this course, but it will include a range of group activity, discussions and self-assessment, enabling learners to develop an insight into the importance of customer service as well as showing them how to improve their own performance.

Learning Objectives

  • Identify the needs and expectations of patients, residents, their relatives, friends and carers, visitors and your colleagues
  • Develop the skills needed to provide excellent customer service on a consistent basis
  • Encourage effective internal communication and teamwork
  • Deal with difficult situations more effectively
  • Enhance your own person image and reputation and that of the organisation
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