CUSTOMER SERVICE SOLUTIONS

Course Overview

Building better relationships with your customers will ensure that you are the customer’s first choice every time. This highly participative one day programme will inspire delegates to understand their role and services from the customer’s point of view. It will provide them with the opportunity to come up with their own customer service guidelines that will ensure every moment spent with a customer are moments of magic not moments of misery.

Delegate Pre-course work

Prior to this course commencing we would like you to consider why you work for this company and what in your experience are good examples of customer care and bad examples. We are also very interested to know what your personality type is, so that you gain a greater understanding of how others may respond to you.

What you will learn

• How to align ourselves to provide what the customer wants
• How to prepare yourself to deliver good customer care with a positive attitude and positive image
• How to ensure effective communication with both internal and external customers
• How to deal with customers as they would want depending on their personality
• How to overcome communication barriers and conflict