PMA ILM Excellence in Practice Management certificate

Practice Managers Association
Delivery Method: Face-to-face

PMA ILM Excellence in Practice Management certificate
The PMA Education and Accreditation Programme is designed to support the development of practice managers at all stages of their career progression.
PMA Workshops provide the essentials for good practice management. Those who complete any six will be presented with the Excellence in Practice Management certificate awarded by the ILM. Each workshop carries 6 CPD Points.
Workshops
Cost Effective Prescribing
Introduction to Medicines Management
Introduction to Medical Terminology
Intramuscular Injection Techniques
Venepuncture (Phlebotomy)
Train the Trainer
Exceptional Customer Service Training for GP Practices
Developing Personal Resilience for GPs and Clinicians
Resilience & Staff Wellbeing for Practice Managers
ILM Level 3 and 5 Diplomas in Leadership & Management – TASTER DAY
Understanding Accounts, Accounting Systems and The Tax System
Partnerships & Federations –Partnership Changes & Mergers, Written Agreements Federations, Business & Property Management
Employment Issues – HR, Employment Law and Staff Management, Performance Management – changing staff behaviour
Understanding Risk & Governance – Business Continuity, Liabilities & Data Management
Dispute Resolution – Internal & External Disputes, Partnership Mediation & Medical Negligence
Stress Management – gain the skills to manage stress and burnout in personal and professional situations
General Practice Property Management – don’t forget the bricks and mortar!
Health & Safety, Employee Engagement & Wellbeing -New techniques for greater efficiency, effectiveness and emotional balance.
Leadership Development Day – Learn influence, impact and leadership skills during this one-day workshop.
Change Management – Understanding change and how to develop a change management toolkit.
CQC Inspection Framework – The fundamentals of CQC Inspection Framework and how to deal with them.
Active Signposting/Care Navigation – A full-day gaining insights into higher and lower levels of clinical triage.
Correspondence Management/Workflow Optimisation -- Understand and learn how to best implement correspondence management
Leadership Development & Leading Through Change – An in-depth look at leadership over 3 days focusing on theory and its practical application.
Managing Collaboration Through Change – Understanding change, change model theory and their application.
SNOMED-CT – Learn all about the standard clinical terminology system to be used in general practice from April 2018.
GDPR – Preparing, understanding and complying with GDPR in general practice.
Coming soon:
• Safeguarding for Adults • Safeguarding for Children • Prevent • Injecting • Care Certificate

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