PMA GP Assistant Practice Manager

Practice Managers Association
Delivery Method: Blended

Induction

This will include an initial assessment and is sector specific:

  • Understanding of medical ethics and its impact on a role within a GP practice.
  • Understanding the safeguarding implications of working within a GP practice.
  • A skills-scan to take into account any prior learning which can be credited.

Modules

1. Leading & Managing People

  • Understand a range of different leadership styles
  • Understand the role of coaching within the workplace
  • Understand the importance of organisational culture
  • Understand equality, diversity and inclusion in the workplace
  • Understanding people and team management tools
  • Understand Human Resource procedures and legal requirements
  • Understand performance management for individuals

This unit will be completed using a range of various types of evidence and will include an online examination.

2. Building Relationships & Communications

  • Understand approaches to customer and stakeholder relationship management
  • Understand cross team working
  • Understand the importance of emotional intelligence in the workplace
  • Understand the importance of conflict management in the workplace
  • Understand the different forms of communications and their application
  • Know how to chair a meeting
  • Understand how to manage challenging conversations

This unit will be completed using a range of various types of evidence to include an online examination.

3. Operational Management

  • Understand how organisational strategy is developed
  • Know how to effectively implement operational/team plans with the available resources
  • Know how to manage change within a team
  • Understand how data is used in the workplace

This module will be assessed through a range of various types of evidence to include a mandatory professional discussion.

4. Project Management

  • Understand the project lifecycle and roles within the project
  • Know how to deliver a project
  • Know how to manage project risks and issues

This module will be assessed through a range of various types of evidence and will include project management documents.

5. Finance

  • Understand finance related governance and compliance
  • Know how to deliver value for money
  • Know how to set and monitor budgets

This module will be assessed through a range of various types of evidence including a marked portfolio

6. Awareness of Self

  • Know how to be self-aware
  • Understand inclusivity and unconscious bias
  • Understand different learning styles
  • Understand feedback mechanisms

This module will be assessed through a range of various types of evidence to include a mandatory professional discussion.

7. Management of Self

  • Understand approaches to personal development in planning for the workplace
  • Be able to create an effective personal development plan
  • Be able to maintain a continuous professional development log (CPD)

This module will be assessed through a range of various types of evidence to include a mandatory professional discussion.

8. Problem Solving and Decision Making

  • Understand problem solving and decision-making techniques
  • Be able to use problem solving techniques to inform decision making
  • Be able to escalate issues when required

This module will be assessed through a range of various types of evidence to include a mandatory professional discussion.

Course Delivery

This qualification will include a wide range of teaching and learning techniques and styles including one-to-one teaching (a minimum of 7 hours of one-to-one tutorials), group discussions and teaching, observations, practical assessments, coaching, mentoring, independent research and e-learning.

Depending on the employer, the candidate and the pace of work, the course will typically take between 12-18 months to complete.

A PMA Tutor/Assessor will be assigned to work with the candidate throughout the duration of the course and will support them through their journey. There are typically 172 guided learning hours for the programme and these will be delivered through face-to-face learning with their Tutor, online via the ILM Illuminate portal and Tutor observations. The Total Qualification Time is a minimum of 370 hours.

End Point Assessment

Candidates are supported and coached towards the End Point Assessment, gathering their portfolio of evidence for assessment.

The End Point Assessment will comprise of:

  • Workplace related interviews
  • Online knowledge tests
  • Assessment and collation of portfolio evidence
  • Mandatory professional discussion
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