This online Conflict Resolution course will introduce you to managing conflict procedures to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.
Learning Outcomes
Explain the purpose of a Conflict Resolution Procedure
Understand Conflict Resolution Procedures
Identify the key roles in Conflict Resolution Procedures
Understand an employee's right of appeal
NOTE: You can download a CPD Certificate as soon as you have completed this course.
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