Employee Dispute Resolution - Mediation through Peer Review - e-Book

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

Learning Outcomes

• - What the peer review process is
• - A process for employees to file grievances and for management to respond
• - How to choose a facilitator and panel
• - What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
• - What responsibilities and powers a panel should have
• - How to apply professional questioning and probing techniques
• - Why peer review panels fail and how to avoid those pitfalls

NOTE: You can download a CPD Certificate as soon as you have completed this course.