Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD

Sancus Solutions Ltd
Delivery Method: Distance

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Learning Outcomes

  • Demonstrate a customer service approach
  • Understand how your own behaviour affects the behaviour of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service

Sancus Distance Learning Courses are an ideal way to complete your training in your own time at a pace to suit yourself. When you enrol you will receive your workbook through the post (don't forget to give us an address for delivery) and full instructions on how to submit your work for assessment. Once your paper has been marked and you have been successful then a certificate will be issued to you.


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