Improving Interactions and Outcomes with Customers and Colleagues

South Yorkshire Regional Excellence Centre
Delivery Method: Face-to-face

The aim of this session is to help delegates think about how we can improve the interactions and outcomes we have with whoever we come into contact with. This session will look at how we react and respond to situations and help to develop an awareness of the issues surrounding communication. It will look at complaints and how we should deal with them and develop from them.

Appropriate for Healthcare & Social Care support staff

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Face-to-face
No Charge
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