Excellence in supporting healthcare

Practice Managers Association
Delivery Method: e-Learning

NHS England and Health Education England have both endorsed significant elements of the PMA e-learning programme so you can be assured that it embodies best practice and is mapped to support the initiatives laid out in the NHS Long Term Plan.


Level 2 Competency Framework – as developed by Our Healthier South East London

The course has been developed around the following eight competencies:

1. Ethical practice
2. Effective communication
3. Information governance
4. Protecting patients
5. Motivating and supporting skills
6. Organising and networking skills
7. Self-awareness
8. CQC compliance

Joining the programme


Once enrolled, you will be directed through a suggested sequence of modules, but they can be completed in any order. Each module consists of a number of units which includes various forms of information aimed to appeal to various learning styles. A range of additional resources including reports, links to websites and useful videos are also included. To help aid your understanding about health and welfare services, you will be guided to specific advice for your local area.

The programme uses compelling and engaging methodology and technology to ensure your online experience is rich and rewarding and delivers the best possible outcomes for you.

There is an itsLearning App available for phones and tablets, allowing you to work whenever and wherever is convenient for you.

You must answer the questions and achieve the pass rate to complete the modules and obtain the ILM certificate. However, you can repeat quizzes and knowledge checks as often as needed. There are no trick questions.

How long will it take to complete?

The 26 units are of varying lengths and detail. The amount of time required to complete the programme in full is dependent on your experience and knowledge of the topic, typically taking 26-52 hours in total.

What happens next?

Once all units and knowledge checks are completed, the PMA will be notified. You will then be registered with the ILM for the Excellence in Supporting Healthcare certificate. An electronic acknowledgment will be sent to you and the certificate will follow by post a couple of weeks later.


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