PMA Senior Healthcare support worker

Practice Managers Association
Delivery Method: Blended

This course consists of 6 core units and one specialist option which, in the primary care setting, will most probably be Adult Nursing Support.

Care Certificate
Throughout this diploma the candidate will be supported to ensure they have achieved all 15 standards of the Care Certificate. In most cases the candidate will have already obtained the Care Certificate, and this will be recognised as prior learning and taken into consideration during the learner journey.

Learning techniques
This qualification will include a wide range of teaching and learning techniques and styles including one-to-one teaching, group discussions and teaching, observations, practical assessments, coaching, mentoring and shadowing, independent research and e-learning.


A co-contribution of 5% of the total negotiated cost is payable by the employer for non-levy apprenticeships.

100% of the cost is payable by the employer for levy apprenticeships.

A non-mandatory registration fee of £275 is payable for Level 3 diploma courses.

  • Duration: 18-24 Months

  • Location: Workplace

Entry Requirements

Prior experience of working as a HCSW is recommended. Level 2 Maths and English will be required for the qualification End Point Assessment


This unit will include an initial workplace observation, assessment and one-to-one discussion and will cover:

  • Understanding of candidate’s duties and responsibilities
  • Understanding candidate’s personal development in a healthcare setting
  • Study skills – including development of a learner journal
  • The Care Certificate – fundamental skills already obtained and how it sits alongside the apprenticeship
  • Core values and behaviours underpinning the role of Senior HCSW
  • Duty of care and the need to treat individuals with dignity and respect
  • Regulations, legislation, standards and importance of acting within agreed ways of working

Skills & Understanding – Core Units

1. Health and wellbeing

  • Implementation of routine and complex clinical tasks
  • Undertake a range of physiological measurements
  • Obtain and test samples and other specimens
  • Obtaining patient histories and health-related data
  • Understand and promote of physical & mental health and wellbeing
  • Recognise and respond to deteriorations in physical and mental wellbeing
  • Assistance with an individual’s comfort and response to pain
  • Monitoring and maintenance of appropriate equipment

Candidates will also be expected to be able to perform basic life support and resuscitation and have relevant certification.

2. Duty of care and candour, safeguarding equality and diversity

This unit will be underpinned by a clear understanding of the candidate’s roles and responsibilities and knowledge and implementation of relevant procedures, codes of conduct and protocols (See Induction)

  • Understand the legislation, policies, protocols and ways of work impacting on the candidate’s role
  • Understand how duty of care contributes to safe practice and implement a duty of care and candour
  • Knowledge of how to respond to complaints
  • Understand and promote diversity, equality and inclusion
  • Demonstrate the ability to work in an inclusive way
  • Understand the principles of safeguarding and how to recognise and report signs of abuse
  • Understand how to recognise and report unsafe practices

3. Person centered care, treatment and support

Underpinning this unit is the requirement of the candidate to demonstrate a clear understanding of what it means to provide person-centered care in an integrated primary care setting and display the appropriate values and behaviours.

Candidates will be expected to:

  • Provide person-centered care and treatment
  • Adapt and respond to individual’s changing needs whilst promoting clinical effectiveness
  • Understand, analyse and promote factors contributing to an individual’s wellbeing
  • Implement and promote active participation and partnership with the wider healthcare team
  • Understand the factors influencing consent and risk assessments

4. Communication

  • Demonstrate the ability to communicate effectively with a wide range of individuals and groups
  • Use a range of different communication techniques
  • Demonstrate ways to overcome barriers to effective communication
  • Understand how to meet specific communication and language needs
  • Record and handle information effectively including confidentiality and GDPR
  • Demonstrate an awareness and promotion of local policies for handling information

5. Personal, people and quality improvement

  • Take responsibility for, prioritise and reflect on candidate’s own actions and work
  • Work as part of a team seeking help and guidance when not sure
  • Demonstrate the ability to delegate appropriately
  • Undertake the delivery of training and instruction to colleagues and supervise them if necessary
  • Demonstrate the ability to act as a role model and mentor to peers
  • Maintain, reflect upon and further develop candidate’s own skills and knowledge through developmental activities
  • Maintain evidence of personal development and actively prepare for and participate in appraisal

6. Health, Safety & Security

This unit focuses on the areas required to maintain a safe and healthy working environment, following the principle of implementing a Duty of Care and adhering to relevant legislation.

It includes:

  • Take appropriate action in response to incidents or emergencies following local guideline
  • Infection prevention and control techniques
  • Manage the environment to ensure it is safe and clean
  • Moving and handling safely
  • Promote fire safety
  • Handling hazardous substances
  • Understand and follow the principles risk assessment

Skills & Understanding – Optional Unit

For this option the candidate will be supervised by a registered clinician working in this area.

There will be a large degree of overlap with the core units and this is reflected in the Scheme of Work to avoid unnecessary duplication.

The unit consists of 2 key areas

  1. Assistance with a range of clinical tasks
  2. Support of individual’s in daily living

For the Adult Nursing Support option activities could include:

  • Ability to recommend activities and therapies to assist in individual’s health and wellbeing
  • Support adults in daily activities such as eating, mobility and personal hygiene
  • Support frailty and end of life care
  • Undertake treatments and dressings of lesions and wounds

The above are a selection of the areas available

End Point Assessment

Candidates are supported and coached towards the End Point Assessment, gathering their portfolio of evidence for assessment. The EPA will comprise of:

  • A multiple choice and short answer test covering all units
  • An observation of practice undertaken in the workplace
  • A final interview and a learning journal presented by the candidate

Depending on the employer, the candidate and the pace of work, the course will typically take 18-24 months to complete.

A PMA Tutor/Assessor will be assigned to work with you throughout the duration of the course and will support you through your journey. There are normally approximately 378 guided learning hours for the programme and these will be delivered through face-to-face learning with your Tutor, online learning, personal research and group learning.

The time commitment to achieve your City & Guilds Level 2 Diploma is in the region 4 hours a week which includes the off the job element, this is flexible, and should you have more time available your PMA Tutor/Assessor will be able to adjust your pace of learning accordingly.

Make Enquiry

Write A Review Of PMA Senior Healthcare support worker