PMA GP assistant practice manager Diploma

Induction

This will include an initial assessment and is sector specific:

• Introduction to format of the programme.
• Outline of specific qualification and support available.
• ILM studying membership.
• Learning and study skills.
• Understanding of medical ethics and its impact on a role within a GP practice.
• Understanding the safeguarding implications of working within a GP practice.
• A skills-scan to take into consideration any prior learning which can be credited.

Modules

This level 3 ILM Diploma comprises of 17 units covering knowledge and skills in a wide range of core management areas. They are grouped under the following key headings:

1. Leading People

• Understand a range of different leadership styles
• Understand the role of coaching within the workplace
• Understand the importance of organisational culture
• Understand equality, diversity and inclusion in the workplace
• Be able to utilise coaching effectively

This unit will be completed using a range of various types of evidence and will include an online examination.

2. Managing People

• Understanding people and team management tools
• Understand Human Resource procedures and legal requirements
• Understand performance management for individuals
• Be able to build and sustain an effective team
• Be able to set, monitor and provide team and individual feedback

This unit will be completed using a range of various types of evidence and will include an online examination.

3. Building Relationships

• Understand approaches to customer and stakeholder relationship management
• Understand cross team working
• Understand the importance of emotional intelligence in the workplace
• Understand the importance of conflict management in the workplace
• Be able to build trust across a team
• Be able to negotiate, influence and manage conflict

This unit will be completed using a range of various types of evidence to include an online examination.

4. Communications

• Understand the different forms of communications and their application
• Know how to chair a meeting
• Understand how to manage challenging conversations
• Communicate effectively using a range of different formats

This unit will be completed using a range of various types of evidence to include an online examination.

5. Operational Management

• Understand how organisational strategy is developed
• Know how to effectively implement operational/team plans with the available resources
• Know how to manage change within a team
• Understand how data is used in the workplace

This module will be assessed through a range of various types of evidence to include a mandatory professional discussion.

6. Project Management

• Understand the project lifecycle and roles within the project
• Know how to deliver a project
• Know how to manage project risks and issues

This module will be assessed through a range of various types of evidence and will include project management documents.

7. Finance

• Understand finance related governance and compliance
• Know how to deliver value for money
• Know how to set and monitor budgets
• Know how to create accurate financial updates

This module will be assessed through a range of various types of evidence including a marked portfolio

8. Awareness of Self

• Know how to be self-aware
• Understand inclusivity and unconscious bias
• Understand different learning styles
• Understand feedback mechanisms

This module will be assessed through a range of various types of evidence to include a mandatory professional discussion.

9. Management of Self

• Understand approaches to personal development in planning for the workplace
• Be able to create an effective personal development plan
• Be able to maintain a continuous professional development log (CPD)

This module will be assessed through a range of various types of evidence to include a mandatory professional discussion.

10. Problem Solving and Decision Making

• Understand problem solving and decision-making techniques
• Be able to use problem solving techniques to inform decision making
• Be able to escalate issues when required

This module will be assessed through a range of various types of evidence to include a mandatory professional discussion.

Course Delivery

This qualification will include a wide range of teaching and learning techniques and styles including one-to-one teaching (a minimum of 7 hours of tutorial support), group discussions and teaching, observations, practical assessments, coaching, professional discussions and independent research and e-learning. There are a range of materials available to support this qualification on the ILM online portal.

Depending on the employer, the candidate and the pace of work, the course will typically take between 12-18 months to complete.

A PMA Tutor/Assessor will be assigned to work with the candidate throughout the duration of the course and will support them through their journey. There are typically 172 guided learning hours for the programme and these will be delivered through face-to-face learning with their Tutor, online via the ILM Illuminate portal and through Tutor observations. The Total Qualification Time is a minimum of 370 hours.

The time commitment to achieve the ILM Level 3 Diploma is in the region of 4 hours a week which includes the off the job element. This is flexible, and should the candidate have more time available the PMA Tutor/Assessor will be able to adjust their pace of learning accordingly.

Assessment

Four of the knowledge-based units are assessed externally through ILM online multiple-choice tests.

Many of the units are internally assessed by means of:

• A portfolio of evidence
• Professional discussions
• Observations of practical working

They are subject to external verification.