Coaching and Mentoring

This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice.

Through the introduction of a variety of coaching tools and techniques, this module will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.

Overview – This web workshop focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety of coaching tools and techniques, this session will develop the core skills of questioning and listening and using powerful questions to support people in achieving their best outcomes. Delegates will gain an understanding of the skills, principles and practice of effective management coaching and mentoring.

Learning outcomes:

• v Understanding the purpose of coaching and mentoring within an organisational context
• v Understanding the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
• v Understanding the role of contracting and the process to effectively coach or mentor
• v Understanding the principles of effective coaching or mentoring in practice and how to evaluate benefit

Pre-Work: During the programme we will be practicing coaching one another.  It is difficult to ‘role play’ a coaching session and so we would like you to coach one another in a virtual environment.  It is important, therefore,

that you come to the workshop sessions having identified some areas where you would like to receive some coaching / help with thinking things through.  Here are some ideas of the type of situation you might identify.  You will need to feel comfortable sharing the issue with your coach and an observer – and to facilitate this we contract about confidentiality at the start of the coaching web workshop programme:

• A difficult relationship at work
• A project or a task where you feel stuck
• A career decision you need to make – or an issue about your career which you would like to explore
• A task you have been dreading
• A piece of difficult feedback you need to give to someone
• Someone who works for you who you have not quite fathomed out – or who you have a more challenging relationship with
• Reflecting on why a process/procedure is not working very well
• A difficulty or dilemma which you face at home
• Something you feel demotivated about

Recommended Pre-Reading: Coaching for Performance – John Whitmore

The module will be delivered as an interactive web workshop session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Individual work and Group work is provided on all aspects of the programme so that participants develop their understanding by interacting with colleagues from other practices.

Programme

Session One

Introduction and Welcome

• Setting the scene
• Programme Overview and Objectives

What is Coaching?

• The different ‘helping’ approaches
• Group – sharing experiences of coaching or being coached
• What are the benefits to individuals and to managers?
• Directive and non-directive coaching

The Principles of Coaching and the Coaching Relationship

• Practical Session – The Coaching Relationship
• Exploring the quality and type of relationships you need to coach effectively

How people learn

• Introduction to learning styles – building on Kolb model
• Coaching styles and techniques to support learning
• The staircase of learning and the comfort/learning/panic zone model.

Coaching skills 1 – Defining coaching skills:

• What knowledge is required by the coach?
• What the coach needs to believe and feel?
• What actions should an effective coach take?
• Communication
• Building Rapport
• Listening

Coaching skills 2 – Practical Session -

Practical Session - mini coaching session using powerful questions.

Open questions and Powerful questions.

Introduction to a coaching framework

• Introduction of the GROW model. 

Coaching practice using GROW

• Coaching using the GROW model. 

Session Two

Coaching tools and techniques to help

Creating a toolkit of models/tools to help become an effective coach.

• Learning styles
• Comfort/panic zones
• Johari window
• 4 e’s feedback model
• The Iceberg Model
• CIA model and scaling

Contracting and ethics in coaching

• What do we mean by ‘contracting’?
• Group work – what should be included in a coaching ‘contract’?
• Ethical issues
• Group work – consider the need for record keeping. 
• Create top 3 dos and don’ts.  Review in plenary.

Preparing to coach

Practical Session - Planning your coaching sessions

Open Forum, Discussion and Q&As

• Review of sessions 1 and 2, and the programme
• Agree next steps and close

Summary and Q&As

CLOSE