Coaching and Mentoring Master class

Practice Managers Association
Delivery Method: Face-to-face

Learning Outcomes

  • Understanding the purpose of coaching and mentoring within an organisational context
  • Understanding the skills, behaviours, attitudes, beliefs and values of an effective coach or mentor
  • Understanding the role of contracting and the process to effectively coach or mentor
  • Understanding the principles of effective coaching or mentoring in practice and how to evaluate benefit


During the programme we will be practicing coaching one another. It is difficult to ‘role play’ a coaching session and so we would like you to coach one another for real. It is important, therefore, that you come to the workshop sessions having identified some areas where you would like to receive some coaching/help with thinking things through. Here are some ideas of the type of situation you might identify. You will need to feel comfortable sharing the issue with your coach and an observer – and to facilitate this we contract about confidentiality at the start of the coaching workshop programme:

  • A difficult relationship at work
  • A project or a task where you feel stuck
  • A career decision you need to make – or an issue about your career which you’d like to explore
  • A task you have been dreading
  • A piece of difficult feedback you need to give to someone
  • Someone who works for you who you haven’t quite fathomed out – or who you have a more challenging relationship with
  • Reflecting on why a process/procedure isn’t working very well
  • A difficulty or dilemma which you face at home
  • Something you feel demotivated about

Recommended Pre-Reading: Coaching for Performance – John Whitmore
The module will be delivered as an interactive session with practical guidance to enable participants to map the techniques and outcomes onto their own practice. Individual work and Group work is provided on all aspects of the programme so that participants develop their understanding by interacting with colleagues from other practices.

Workshop Agenda – Day 1

Below is an outline of the proposed agenda, if you have any questions please get in touch.

09.30Welcome and Introduction to the workshop
  • Setting the scene
  • Programme overview
  • Objectives
09.45What is Coaching?
  • The different ‘helping’ approaches
  • Group – sharing experiences of coaching or being coached
  • What are the benefits to individuals and to managers?
  • Directive and non-directive coaching
10.15The Principles of Coaching and the Coaching Relationship
Practical Session – The Coaching Relationship
Exploring the quality and type of relationships you need to coach effectively
11.15How people learn
  • Introduction to learning styles – building on Kolb model
  • Coaching styles and techniques to support learning
  • The staircase of learning and the comfort/learning/panic zone model.
13.45Coaching skills 1 – Group Work Session
Defining coaching skills:
  • What knowledge is required by the coach?
  • What the coach needs to believe and feel?
  • What actions should an effective coach take?
  • Communication
  • Building Rapport
  • Listening
15.15Coaching skills 2 – Practical Session –
Practical Session

Mini coaching session using powerful questions.
Open questions and Powerful questions.
16.15Open Forum and Discussion
Review of day 1 – Preparing for day 2
16.30Wrap up and Close

Workshop Agenda – Day 2

09.30Welcome and Introduction to the workshop
  • Day 2 scene setting and housekeeping
  • Review of day 1 – reflections and questions arising
09.45Introduction to a coaching framework
  • Introduction of the GROW model.
10.15Coaching practice using GROW
Coaching using the GROW model.
11.15Coaching tools and techniques to help
Creating a toolkit of models/tools to help become an effective coach.
  • Learning styles
  • Comfort/panic zones
  • Johari window
  • 4 e’s feedback model
13.45Coaching tools and techniques (continued)
Creating a toolkit of models/tools to help become an effective coach.
  • The Iceberg Model
  • CIA model and scaling
14.30Contracting and ethics in coaching
  • What do we mean by ‘contracting’?
  • Group work – what should be included in a coaching ‘contract’?
  • Ethical issues
15.15Preparing to coach
Practical Session
– Planning your coaching sessions
16.15Open Forum and Discussion
Review of day 2, and the programme
Agree next steps and close
Make Enquiry

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