Dispensary management - the government perspective

Practice Managers Association
Delivery Method: Face-to-face

The day is facilitated by experience governance experts and will be interactive. It will be both detailed and practical and will seek to provide clarity and an objective, practical and integrated approach to support delegates when they return to their practices. With greater understanding and learning of the governance and management of these quality schemes, we aim to help the practices achieve the maximum financial benefit from demonstrating compliance, while benefiting any improvements in performance and the quality and reliability of care patients receive.

  • Duration: All day

  • Location: On-site/locally

Who should attend?

Don't miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.
  • All staff who wish to undertake Dispensary Management


Dispensary Management – the Governance Perspective, module is aimed at dispensing managers, practice managers, and administrative or dispensing staff who wish to broaden their knowledge of Medicines Management within General Practice. The module aims to enhance and develop the skills of those members of non-clinical staff who wish to pursue, develop and undertake the role in pharmacy management within the practice.

After undertaking the training, delegates will have a greater understanding the mandatory governance and management quality schemes enforced by CQC and will be able to implement the right processes within practice. In turn these will drive good financial returns and improvements in performance, quality and reliability of patient care.

The workshop will also provide them with a greater understanding and appreciation of the role of the community practice pharmacy.

Successful and safe Medicines Management and Dispensary Governance is reliant on the following principles:

  1. Robust protocols, standards and risk assessments agreed by both clinical and non-clinical staff, which clearly outline the responsibilities and when escalation to a clinical member of the team is required
  1. Continuous audit against standards and regulatory requirements – and commitment from the whole pharmacy team to create this culture
  1. Audit of activity and outcomes including complaints and significant or serious incidents.

Training Recommendations: all staff who wish to undertake Dispensary Management – the Governance Perspective module and develop their skills:

  • Should be experienced GP Practice and or Pharmacy staff and understand the course outcomes
  • Will have to demonstrate how they have applied the skills and knowledge gained back in their workplaces and their work will be audited and monitored on an ongoing basis back in the practice.

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

09.15Registration & Coffee
09.30Introduction and Welcome

Open Forum – your challenges and concerns

09.45Overview of the Programme & Objectives
  • Quality Schemes and Assessments
    • DSQS
    • CQC
  • Where are we now?
  • The dispensary as part of the business
  • Written undertaking
  • Practice plan
  • The Accountable GP
  • The Dispensary Business
11.00Dispensing Staff
  • Training
  • Competencies
  • Hours of working
  • Confidentiality
11.30Governance of the Dispensary
  • Standard operating procedures
  • Patient information
  • Document control
12.30LUNCH & Networking
13.15 Integrated Governance
  • Risk Management
  • Audit
  • Incident recording and management
13.45Review of Patients
  • Other medication/medicines’ reviews
  • Patient selection for Dispensing Review of Use of Medicines
  • Dispensing review of use of medicines (DRUM)
    • Aim and purpose
    • Assessment
    • Record keeping
15.00CQC requirements and regulations
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 12
  • The Human Medicines Regulations 2012
  • Schedule 6 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 and
  • Schedule 6 to the GMS Regulations
  • The CQC assessment
16.15Next Steps
16.30Summary of day & Close
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