Serious incidents and root cause analysis workshop
Don’t miss opportunity to work with leading specialists in a series of full day workshops specifically focused on the ‘business’ aspects of General Practice.
- General Practitioners
- Practice Managers
- Senior Practice Nurses
- GP Administrator Managers
Objectives
This workshop has been designed to be practical and easily digestible for those with responsibility for the Management, Reporting and Investigating of Serious Incidents within the Primary Care sector. The day is facilitated by experts in both Incident Management and Investigation and will be very interactive. It will be both detailed and practical and will seek to provide clarity and an objective/practical approach to Serious Incidents and the learning they provide.
Workshop Outcomes
Following the workshop we would expect the delegates, to have a good understanding of the principle requirements around serious incidents and feel confident to report them appropriately. They would also be able to conduct local, practice-based root cause analysis investigations or participate in externally lead RCAs
Workshop Agenda
Below is an outline of the proposed agenda, if you have any questions please get in touch.
| 09.15 | Registration |
| 09.30 | Introduction and Welcome – Open Forum – your challenges and concerns |
| 9.45 | Overview of the Programme & Objectives
|
| 10.00 | Principles of Incident Management
|
| 10.45 | Break |
| 11.00 | Types of Incidents
|
| 11.20 | Understanding the steps
|
| 12.00 | The Investigation Process
|
| 13.00 | Lunch & Networking |
| 13.45 | Stage 1 – Information
|
| 14.15 | Stage 2 – Identifying Questions
|
| 15.00 | Break |
| 15.15 | Stage 3 – Questions
|
| 16.00 | Learning from Incidents
|
| 16.30 | Summary of day and Close |
