Correspondance management /workflow optimisation

One of the great strengths of UK general practice is its diversity and its adaptability. So one size will not fit all when it comes to the future shape and work of primary care. But, Correspondence Management represents a new method of working, enabling a more streamlined GP workload, releasing valuable GP time, it will improve access to services and will improve patient satisfaction. It is achieved by training non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.

Staff trained in Correspondence Management will read, code and action all other necessary work against a framework based on robust protocols agreed within the practice and in so doing will free up GP time and improve the use of resources throughout the practice. It will require change – both in terms roles and responsibilities.

• Duration: All day

• Location: On-site/locally

Who should attend?

• General Practitioners
• Practice Managers
• Senior Practice Nurses
• GP Administrator Managers

Overview

Effective Correspondence Management will help to deliver QoF, National, Directed and Locally Enhanced Service targets by capturing all relevant uncoded data at the earliest opportunity. This will lead to a reduction in the need for appointments as tests and procedures carried out elsewhere are quickly identified, reducing duplications.

Correspondence Management also provides a mechanism and routemap to develop the skills and career paths of non- clinical staff. Practice staff will move away from a passive role and have a more direct impact on patient health outcomes. The skills and abilities needed to undertake CM are valuable in other new non-traditional roles such as Active Signposting, HCA and Care Navigation.

With relevant IT shared care agreements in place, a team of CM trained staff can support a number of practices from one ‘hub’ or host site. It can enable a consistent approach to data management across a given locality or CCG area. This will assist in the delivery of area wide health care outcomes. CM also has the potential for streamlining services by managing resources across multiple practices.

The day will be tailored towards particular CCGs or Federations key drivers and will be interactive to ensure that the outcomes of the day are directly applicable to the practices participating in the session.

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.