Customer Service for Health and Social Care Settings (Level 2 Certificate)

West Yorkshire & Harrogate Excellence Centre
Delivery Method: Distance

Positive working relationships with patients, families and residents. This qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

Overview of this course

This distance learning course is a level 2 accredited and funded course. Customer Service for Health and Social Care Settings is delivered via Distance Learning and is ideal if you want to improve your skills & knowledge or add to professional development (CPD). Because the course is distance learning you must be motivated to meet deadlines and produce detailed, quality work without supervision.

What will I learn?

You will learn how to communicate effectively in a health & social care setting, learn about the importance of teamwork and also gain an understanding of the needs of customers who access health & social care services.This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

Course Content
  • Understanding customer expectations in health and social care settings
  • How to identify the types of customers who interact with health and social care services
  • Different communication methods used in health and social care settings
  • How to provide a safe, welcoming and inclusive environment for diverse need
Who is this qualification suitable for?

This qualification would be valuable to learners /staff already working in health & social care settings.

Where can i access this course ?

The providers below both offer this course which is fully funded.

1. Shipley College

The course delivered at Shipley College (ref:0/5980/RDL)

  • has multiple and regular start dates
  • is delivered via distance learning and take up to 14 weeks to complete
  • requires a good level of English (you take an assessment during the first class to confirm your place)

For more information, or to book a place on to the course at Shipley College, please email the enrolments team at Shipley College directly or call using the email and telephone numbers below:

email: Telephone:01274 327327 Shipley College Website:

Please note that although a distance learning course, Induction for this course takes place at Shipley College (Bradford): Salt Building, Victoria Road, Saltaire, Shipley, West Yorkshire, BD18 3LQ.

2. Learning Curve Group

The course delivered by Learning Curve Group:

  • can be undertaken online or via workbook (paperbased) and is estimated to take 6 weeks in duration
  • requires a good level of English
  • is available fully funded for those who meet eligibility criteria

To find out more about course eligibility, download a course specification and sample pages pages from a workbook and to express interest in this course click on the following link which will take you to the Learning Curve website page for this course:

Alternatively contact Learning Curve Group directly by phone: 01388 741 336 or 01388 777 129 or email:

See more courses offered by Learning Curve on their website:

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