Boundaries and Good Practice (6hrs)

First Response Training
Delivery Method: Face-to-face


As a national training company which has always focused on creating safer working environments with people who care, we are thoroughly committed to ensuring the health, safety and wellbeing of our clients and learners, and the people and communities they support. We are also dedicated to protecting our amazing, hard-working trainers and support staff.

As a result, we have developed specific policies and adopted the most stringent safety measures in line with the latest government guidance. We call it our Covid-19 Secure Pledge.

View our Covid-19 Secure Pledge -

Classroom training that is Covid-19 Secure -


The Level 2 Award in Boundaries and Good Practice ensures healthcare support workers and adult social care workers understand the importance of maintaining professional boundaries and relationships.

At First Response Training we can provide face-to-face, classroom-based courses inhouse at your premises or venue of your choice, open courses at our public venues and a range of e-learning, distance learning and webinar courses, as well as blended learning solutions.

By the end of this course learners will:

  • Describe what constitutes professional and unprofessional practice
  • Explain the boundaries between personal and professional relationships
  • Uphold appropriate limits of confidentiality and self-disclosure

Course syllabus:

  • Definitions of Boundaries and Good Practice
  • Legislation
    • Company Policies and Procedures
    • Skills for Care Code of Conduct
    • Fitness to Work
    • Professional Boundaries
    • Group Activity 1 - Code of Conduct
  • Workers in Social Care
    • Professional/Formal/Informal
    • Group Activity 2- Formal vs Informal
  • Service Users rights
    • Promotion of Privacy, Dignity, Choice, Independence
    • Person Centered Approaches
    • Mental Capacity Act
    • Group Activity 3- Duty of Care
  • Safeguarding Vulnerable Adults
    • Protection
    • Reporting and Acting
    • Monitoring
    • Risk Assessing
    • Group Activity 4 - SOVA Reporting
  • Communications
    • Purpose
    • Techniques
    • Group Activity 5- Communicating Effectively
  • Information
    • Advocacy
    • Multi-Disciplinary Teams
    • Information Sharing
    • Recording of Information
    • Group activity 6- Confidentiality
  • Relationships
    • Professional vs Personal
    • Group Activity 7 - Relationships

Certificate title: Level 2 Award in Boundaries and Good Practice

Certificate validity: 3 years

Dates available on arrangement

First Response Training can also create this course for you on arrangement at your workplace.

Onsite course, delivered at your own venue to a group of up to 12 delegates. With a team of 100 trainers located across the country, no additional expenses are applied for travel. All courses are fully inclusive of certification, personal account management, refresher reminders, administration, and access to your own secure client portal.
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£582.00 (inc VAT)
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