We will deliver the training to a smaller group in a large room. We have been working closely with the venue to ensure we have Covid-safe measures and clear guidance in place.
If for any reason the course cannot be delivered face-to-face (e.g. guidance changes, there is a local lock-down, the trainer has symptoms), we will transfer bookings to the next available dates.
Designed specifically for supporters keen to explore their own responses and deepen empathy, this reflective day provides participants with a safe space to explore how and why they feel challenged by certain clients.
Aimed at strengthening the support relationship in challenging circumstances, the course considers what happens when change is hard, and how to remain hopeful and helpful for clients with complex needs.
Course Aims:
To develop participants understanding of what might be going on when clients present in ways they find challenging, especially in relation to change, to deepen and sustain their empathy with those clients
To provide a safe space to reflect upon participants own responses and reactions to ensure the best outcomes possible for complex clients, whilst retaining a strong sense of satisfaction for supporters
Course Objectives:
By the end of the course participants will have had opportunities to:
Also available for teams in-house (we come to you).
The Training Exchange can also create this course for you on arrangement at your workplace.