Sustaining empathy: Preventing burnout

The Training Exchange
Delivery Method: Face-to-face

We will deliver the training to a smaller group in a large room. We have been working closely with the venue to ensure we have Covid-safe measures and clear guidance in place.

If for any reason the course cannot be delivered face-to-face (e.g. guidance changes, there is a local lock-down, the trainer has symptoms), we will transfer bookings to the next available dates.

Designed specifically for supporters keen to explore their own responses and deepen empathy, this reflective day provides participants with a safe space to explore how and why they feel challenged by certain clients.

Aimed at strengthening the support relationship in challenging circumstances, the course considers what happens when change is hard, and how to remain hopeful and helpful for clients with complex needs.


Course Aims:

To develop participants understanding of what might be going on when clients present in ways they find challenging, especially in relation to change, to deepen and sustain their empathy with those clients

To provide a safe space to reflect upon participants own responses and reactions to ensure the best outcomes possible for complex clients, whilst retaining a strong sense of satisfaction for supporters

Course Objectives:

By the end of the course participants will have had opportunities to:

  • Explore what is going on when clients challenge out empathy, and what our expectations are around helping and change
  • Reflect on world views about change and how our own experiences interact with the people we support
  • Consider the importance of remaining hopeful and realistic with clients
  • Identify the different levels of empathetic responding and recognise the thoughts, feelings and actions of advanced empathy
  • Consider the factors that can impact on empathy in order to assess the emotional demands and benefits for supporters
  • Explore the skills and qualities necessary to remain compassionate and avoid burnout


Also available for teams in-house (we come to you).

Bookable Dates

6th May 2021 (09:30)
St Werburghs Community Centre, Horley Road, St Werburghs, Bristol, BS2 9TJ
9/18 places left

Dates available on arrangement

The Training Exchange can also create this course for you on arrangement at your workplace.

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Face-to-face
£180.00 (inc VAT)
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