This is a 1 day course in Bristol (you come to us).
Also available for teams in-house (we come to you).
If for any reason the course
cannot be delivered face-to-face, we will take a flexible and responsive
approach to keep people learning by delivering the training on the same day as
a live interactive online session or transferring bookings to the next
available dates.
Course overview
Designed specifically for supporters keen to explore their own responses and deepen empathy, this reflective day provides participants with a safe space to explore how and why they feel challenged by certain clients.
Aimed at strengthening the support relationship in challenging circumstances, the course considers what happens when change is hard, and how to remain hopeful and helpful for clients with complex needs.
Course aims
To develop participants understanding of what might be going on when clients present in ways they find challenging, especially in relation to change, to deepen and sustain their empathy with those clients
To provide a safe space to reflect upon participants own responses and reactions to ensure the best outcomes possible for complex clients, whilst retaining a strong sense of satisfaction for supporters
Course objectives
By the end of the course participants will have had opportunities to:
The Training Exchange can also create this course for you on arrangement at your workplace.