Sustaining empathy: Preventing burnout

This is a 1 day course in Bristol (you come to us).

Also available for teams in-house (we come to you).

If for any reason the course cannot be delivered face-to-face, we will take a flexible and responsive approach to keep people learning by delivering the training on the same day as a live interactive online session or transferring bookings to the next available dates.

Course overview

Designed specifically for supporters keen to explore their own responses and deepen empathy, this reflective day provides participants with a safe space to explore how and why they feel challenged by certain clients.

Aimed at strengthening the support relationship in challenging circumstances, the course considers what happens when change is hard, and how to remain hopeful and helpful for clients with complex needs.

Course aims

To develop participants understanding of what might be going on when clients present in ways they find challenging, especially in relation to change, to deepen and sustain their empathy with those clients

To provide a safe space to reflect upon participants own responses and reactions to ensure the best outcomes possible for complex clients, whilst retaining a strong sense of satisfaction for supporters

Course objectives

By the end of the course participants will have had opportunities to:

• Share the challenges they face in the work they do in a supportive environment.
• Reflect on how personal world views are formed, and how this might impact on supporter approaches and attitudes.
• Consider how world views may develop for the people we support, and explore emerging themes and issues from a trauma-informed perspective
• Identify the different levels of empathic responses, and recognise how empathy can be challenged in support relationships
• Analyse the emotional costs and benefits for supporters, identifying sources of professional development and personal resilience
• Evaluate personal and group qualities and strengths, and consider how to promote and develop these further, drawing on a variety of theories and approaches
• Celebrate the work that the participants achieve!