Communication in Health and Social Care or Children's and Young People's Settings

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Good communication skills are essential for health and social care professionals, because they help them to develop relationships and demonstrate that they care.

This course has been designed to provide learners with a basic understanding of what communication is, and how it is used to support people who need help. It provides with learners an increased understanding of why effective communication is important as well as the required knowledge to overcome barriers to communication.

On completion of this Virtual College course learners will be able to:

• Understand why effective communication is important in the work setting
• Be able to meet the communication and language needs, wishes and preferences of individuals
• Be able to overcome barriers to communication
• Be able to apply principles and practices relating to confidentiality

The content of this course has been mapped to the underpinning knowledge within the following units on the Qualifications and Credit Framework (QCF):

Promote communication in health, social care or children’s and young people’s settings

This unit is a mandatory unit within the following qualifications:
Level 3 Diploma in Health and Social Care (Adults) for England
Level 3 Diploma for the Children and Young People's Workforce

Introduction to communication in health, social care or children’s and young people’s settings

This unit is a mandatory unit within the following qualifications:
Level 2 Diploma in Health and Social Care (Adults) for England
Level 2 Certificate for the Children and Young People's Workforce

For a full list of qualifications in which these units are mandatory please click here:

For more information about this or any of our courses mapped to the QCF please contact us on the details provided below.

Lesson Plan

• Welcome and Learning Outcomes
• The Importance of Communication
• Meeting Individuals' Communication Needs
• Barriers to Communication, and Overcoming them
• Communication and Confidentiality

Accreditation

The content of this Virtual College course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certification

On completion of this course you will be able to download a Virtual College certificate.

Duration

Approximately 2 and a half hours. With approximately 80 interactive screens, it is estimated that this course will take approximately 2 and half hours to complete (depending on learning speed). As an e-learning course you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.

Target Audience

This course is targeted primarily at those working within health, social care or children and young people's settings, including professional care and support workers and practitioners.

Entry Requirements

There are no specific entry requirements for this course.

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