Workplace Customer Care
Sancus Solutions Ltd
Delivery Method: Face-to-face This course will highlight the critical importance of Good Customer Care. You will learn why delivering Good Customer Care benefits the team, the employer and the customer.
Delegates will return from the course fully confident in their ability to:
- Appreciate the role and responsibility of the Brand Ambassador
- Understand how being selfish helps Customer Care Delivery
- Transform "frustrated” customer situations
- Deliver Bad News with a positive outcome
- Overcome objections
This course will boost confidence in the team, improve the profitability and reputation of the organisation, and improve customer experience. It’s a win – win – win!
Half day course, maximum delegates 16.
Dates available on arrangement
Sancus Solutions Ltd can also create this course for you on arrangement at your workplace.
The course content will be personalised to meet the precise needs of your organisation. This is a three and a half hour session but we can deliver twice in a day. Maximum delegates per session is sixteen
